Application Operations Lead — Hands-On, Team Mentoring

ADP; King of Prussia (PA); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Annual bonus

Medical plans

Parental leave

Wellness support 24/7

International healthcare

PTO and holidays

Career development

401(k) match

Pet insurance

Identity theft protection

Well-being platform

Job summary

Blue Cross Blue Shield Global Solutions SM is seeking an experienced Manager of Application Operations Support in King of Prussia, PA. You will lead a small team, ensure stability and performance of critical enterprise applications, and own life-cycle planning while partnering with IT and business stakeholders.

The role requires 5+ years in IT ops or support, strong SQL Server skills, and expertise across 365 Copilot, Power Platform, ServiceNow and Workday.

Qualifications

• 5+ years of experience in IT operations, application support, or software support, including at least 1–2 years in a team lead, or supervisory capacity.
• Solid working knowledge of enterprise application operations: implementation, troubleshooting, monitoring and life-cycle management.
• Experience developing SOPs or operational documentation for application health, security and compliance.
• Experience mapping application dependencies, integrations and data flows across systems.
• Experience in a time-sensitive, transactional based environment such as health insurance, healthcare or financial services.
• Working knowledge of MS SQL Server, including scripting, SSRS and SSIS.
• Hands‑on experience managing the Microsoft 365 ecosystem, specifically Copilot and Power Platform deployment, adoption and administration.
• Strong communication and customer‑focus skills, with the ability to translate technical issues for non‑technical stakeholders.
• Proven problem-solving ability and a results‑driven approach to operational improvement.
• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Employee is required to have at minimum an internet speed of 75 Mbps (standard high-speed internet access).

Responsibilities

• Manage the day-to-day availability, performance and stability of business-critical enterprise applications, acting as a primary escalation point when issues arise.
• Lead and mentor a small team of application support specialists; set priorities, review work and build the team's technical skills over time.
• Manage incidents, problem, and change processes for supported applications, including root-cause analysis and follow-through on corrective actions.
• Develop and maintain Standard Operating Procedures (SOPs) covering application health checks, security compliance and critical KPIs.
• Map application versions, dependencies, integrations, APIs and data flows to protect end-to-end business process continuity and speed up troubleshooting.
• Manage the Microsoft 365 ecosystem for supported applications, including Copilot and administration of the Power Platform (Power Automate, Power Apps)
• Coordinate and support enterprise SaaS platforms (e.g., ServiceNow, Workday), including upgrades, patches and issue escalation.
• Identify and drive automation opportunities that reduce manual effort and improve reliability, measuring and reporting on results.
• Partner with leadership on application life-cycle planning, and roadmap prioritization.
• Support and troubleshoot MS SQL Server jobs, SSRS reports and SSIS packages that underpin application data flows.
• Provide regular reporting on application health, incident trends and KPIs to IT leadership and business stakeholders.
• Ensure supported applications meet security and regulatory compliance requirements relevant to the industry (e.g., data protection, access controls, audit readiness).
• Write and maintain PowerShell scripts to automate application monitoring, health checks and routine operational tasks across the environment.
• Own vulnerability and patch management for supported applications and coordinating remediation timelines, testing and patch cycles.

Job description

Blue Cross Blue Shield Global Solutions SM is seeking an experienced Manager of Application Operations Support in King of Prussia, PA. You will lead a small team, ensure stability and performance of critical enterprise applications, and own life-cycle planning while partnering with IT and business stakeholders.

The role requires 5+ years in IT ops or support, strong SQL Server skills, and expertise across 365 Copilot, Power Platform, ServiceNow and Workday.