Lead, End-User Device Support – NYC

Bloomberg L.P.; New York (NY); On-site; USD 115,000 - 140,000; Full time

Benefits offered by this job

Medical benefits

401(k) + match

Paid time off

Disability benefits

Wellness programs

Job summary

Bloomberg L.P. in New York is seeking a Team Leader to head the AMER End User Device Support team within Employee Technology Support.

You will own the delivery, performance and development of teams responsible for Bloomberg’s end-user devices, including desktops, laptops, mobile devices, monitors and peripherals. You will combine strong people leadership with hands-on hardware lifecycle expertise, ensuring issues are diagnosed early and recurring problems are eliminated, while collaborating with

Qualifications

• 5+ years of experience in end-user technology or IT support
• 1+ year in a leadership role
• Coaching and developing technical support teams
• Strong hands-on knowledge of Windows and macOS desktops/laptops
• Experience with device deployment, imaging/enrolment, asset management and lifecycle management

Responsibilities

• Lead, coach, and develop a high-performing End User Device Support team
• Own end-to-end delivery of device installation, break/fix, replacement, refresh, moves, onboarding and offboarding
• Manage hardware escalations with diagnosis, timely resolution and clear employee communication
• Oversee inventory, lifecycle, EOL refresh and stock availability
• Maintain device standards and simplify the employee experience
• Identify failure trends and improve device reliability
• Partner on device platforms, deployment, patching and endpoint security
• Coordinate with Supply Chain and vendors on procurement, logistics, repairs and warranty
• Manage SLAs, KPIs, workload, escalations and operational risks
• Share knowledge across ETS and drive tooling/process improvements

Skills

Team leadership

End-user technology

Stakeholder management

Problem solving

Tools

Windows

macOS

MDM

Job description

Bloomberg L.P. in New York is seeking a Team Leader to head the AMER End User Device Support team within Employee Technology Support.

You will own the delivery, performance and development of teams responsible for Bloomberg’s end-user devices, including desktops, laptops, mobile devices, monitors and peripherals. You will combine strong people leadership with hands-on hardware lifecycle expertise, ensuring issues are diagnosed early and recurring problems are eliminated, while collaborating with