Team Leader – End User Device Support New York, NY Posted today

Bloomberg L.P.; New York (NY); On-site; USD 115,000 - 140,000; Full time

Benefits offered by this job

Medical benefits

401(k) + match

Paid time off

Disability benefits

Wellness programs

Job summary

Bloomberg L.P. in New York is seeking a Team Leader to head the AMER End User Device Support team within Employee Technology Support.

You will own the delivery, performance and development of teams responsible for Bloomberg’s end-user devices, including desktops, laptops, mobile devices, monitors and peripherals. You will combine strong people leadership with hands-on hardware lifecycle expertise, ensuring issues are diagnosed early and recurring problems are eliminated, while collaborating with

Qualifications

• 5+ years of experience in end-user technology or IT support
• 1+ year in a leadership role
• Coaching and developing technical support teams
• Strong hands-on knowledge of Windows and macOS desktops/laptops
• Experience with device deployment, imaging/enrolment, asset management and lifecycle management

Responsibilities

• Lead, coach, and develop a high-performing End User Device Support team
• Own end-to-end delivery of device installation, break/fix, replacement, refresh, moves, onboarding and offboarding
• Manage hardware escalations with diagnosis, timely resolution and clear employee communication
• Oversee inventory, lifecycle, EOL refresh and stock availability
• Maintain device standards and simplify the employee experience
• Identify failure trends and improve device reliability
• Partner on device platforms, deployment, patching and endpoint security
• Coordinate with Supply Chain and vendors on procurement, logistics, repairs and warranty
• Manage SLAs, KPIs, workload, escalations and operational risks
• Share knowledge across ETS and drive tooling/process improvements

Skills

Team leadership

End-user technology

Stakeholder management

Problem solving

Tools

Windows

macOS

MDM

Job description

Team Leader – End User Device Support

Location

New York

Business Area

Engineering and CTO

Ref #

10054202

Description & Requirements

The Role

We’re looking for a New York based Team Leader to lead our AMER End User Device Support team within Employee Technology Support. You will own the delivery, performance and development of teams responsible for Bloomberg’s end-user devices, including desktops, laptops, mobile devices, monitors, docks, printers and peripherals.

You will combine strong people leadership with hands on hardware and device lifecycle expertise, ensuring issues are fully diagnosed, risks are addressed early and recurring problems are eliminated. You will work as one ETS team, partnering with Engineering, Infrastructure, Supply Chain, vendors and regional teams to deliver a consistent employee technology experience.

We’ll Trust You To

• Lead, coach, and develop a highperforming End User Device Support team.
• Own end-to-end delivery of device installation, break/fix, replacement, refresh, moves, onboarding and offboarding
• Manage hardware escalations, ensuring effective diagnosis, timelyresolution and clear employee communication
• Oversee desktop, laptop, mobile and peripheral inventory, lifecycle, EOL refresh and stock availability
• Maintain device and hardware standards while identifying opportunities to simplify and standardise the employee experience
• Use service and hardware data to identify failure trends, prevent repeat issues and improve device reliability
• Partner with Engineering and Infrastructure on device platforms, deployment, patching, endpoint security and technical changes
• Partner with Supply Chain and vendors on procurement, logistics, repairs, warranty management and onsite delivery
• Manage SLAs, KPIs, workload, escalations and operational risks, with the employee experience at the center of decisions
• Share knowledge and context across ETS and drive improvements to tools, processes, documentation and policy

You’ll Need To Have

• 5+ years’ experience in end-user technology, device support, or IT support, including 1+ year in a leadership role
• Proven experience coaching and developing technical support teams
• Strong hands-on knowledge of Windows and macOS desktops/laptops, iOS/Android devices, monitors, docks, printers and peripherals
• Experience with device deployment, imaging/enrolment, MDM, asset management, break/fixand hardware lifecycle management
• Experience managing inventory, refresh programmes, hardware standards and vendor-supported services
• Strong understanding of endpoint security, patching, connectivity and enterprise device management
• Strong problemsolving, judgement, stakeholder management and communication skills
• A track record of taking end-to-end ownership, preventing repeat issues and influencing improvements beyond your immediate team

We’d Love To See

• ITIL v4 Foundation certification
• Experience improving device deployment through automation or zero-touch provisioning
• Experience managing external hardware or onsite support vendors
• Experience supporting a global 24/7 technology environment

Salary Range = 115,000 - 140,000 USD Annual + Benefits + Bonus

The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level.

We offer one of the most comprehensive and generous benefits plans available and offer a range of total rewards that may include merit increases, incentive compensation (exempt roles only), paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) +match, life insurance, and various wellness programs, among others. The Company does not provide benefits directly to contingent workers/contractors and interns.

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Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.

Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email [e-mail]