End User Device Support Team Lead (NY)

Bloomberg; New York (NY); On-site; USD 115,000 - 140,000; Full time

Benefits offered by this job

401(k) + match

Medical insurance

Dental insurance

Vision insurance

Paid holidays

Paid time off

Disability benefits

Life insurance

Wellness programs

Job summary

Bloomberg in New York is seeking a New York based Team Leader to direct the AMER End User Device Support team within Employee Technology Support. You will own delivery, performance, and development for desktops, laptops, mobile devices, and peripherals.

You will combine strong people leadership with hands-on hardware lifecycle expertise, ensuring issues are diagnosed, risks addressed, and recurring problems eliminated across a global 24/7 environment.

Qualifications

• 5+ years in end-user technology with 1+ year in a leadership role.
• Proven experience coaching and developing technical support teams.
• Strong hands-on knowledge of Windows and macOS desktops/laptops, iOS/Android devices.

Responsibilities

• Lead, coach, and develop a high performing End User Device Support team.
• Own end-to-end delivery of device installation, break/fix, replacement, refresh, moves, onboarding and offboarding.
• Manage hardware escalations and ensure timely resolution and clear employee communication.
• Oversee inventory, lifecycle, EOL refresh and stock availability.
• Maintain device standards and identify opportunities to simplify the employee experience.
• Use data to identify trends, prevent repeats, and improve reliability.
• Partner with Engineering on device platforms, deployment, patching, security changes.
• Collaborate with Supply Chain on procurement, logistics, repairs and onsite delivery.
• Manage SLAs, KPIs, workload, escalations and operational risks with employee experience at the center.
• Share knowledge across ETS and improve tools, processes, and policy.

Skills

End-user support

Team leadership

Windows/macOS

iOS/Android devices

Device lifecycle

Endpoint security

Tools

Imaging

MDM

Asset management

Job description

Bloomberg in New York is seeking a New York based Team Leader to direct the AMER End User Device Support team within Employee Technology Support. You will own delivery, performance, and development for desktops, laptops, mobile devices, and peripherals.

You will combine strong people leadership with hands-on hardware lifecycle expertise, ensuring issues are diagnosed, risks addressed, and recurring problems eliminated across a global 24/7 environment.