Establishment Child Support Technician I

City and County of Denver; Denver (CO); Hybrid; USD 31,000 - 47,000; Full time

Benefits offered by this job

A guaranteed life-long pension

457B Retirement Plan

PTO 140 hours first year + holidays +

Medical, dental and vision plans

Job summary

The City and County of Denver is hiring an Establishment Child Support Technician I to support the Child Support Services division. The role focuses on processing court filings, interacting with stakeholders, and maintaining accurate client records in multiple databases.

Qualified candidates will have a high school diploma or GED and four years of office support experience, with proficiency in CBMS, ACSES, Adobe, and Microsoft Office.

Qualifications

• High school diploma or GED required.
• Four years of office support experience.
• Education & Experience equivalency may be substituted.
• Ability to work in a fast-paced environment and manage caseloads.
• Experience with CBMS, ACSES, Adobe, Microsoft Office.

Responsibilities

• Send court filings for service of process and monitor outcomes.
• Respond to questions, explain policies, and provide child support information.
• Enter and maintain client records in databases.
• Participate in community outreach or work at alternate city locations.
• Review referrals and determine next steps to establish child support orders.
• Prepare documents for service of process for child support cases.
• Gather information and documentation related to the process.
• Perform research to collect information not provided in intake interviews.
• Perform other related duties as assigned.

Skills

Customer service

Attention to detail

Communication

Time management

Education

High school diploma or GED

Tools

CBMS

ACSES

Adobe

Microsoft Office

Job description

About Our Job

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those whobenefitfrom your passion,skillsandexpertise.Join our diverse,inclusiveand talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

**What We Offer**

The City and County of Denver offerscompetitive paycommensuratewith education and experience.New hiresare typically brought into the organizationbetween$22.53 - $26.50.We also offer generous benefits for full-time employees which include butarenot limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 12paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
• Competitive medical, dental and visionplanseffective within 1 month of start date

**Location& Schedule**

The City and County of Denver supports a hybrid workplace model. Employees work where needed, at aminimum of three (3) daysonsiteand up to five(5)days on sitedurring probationary period. This position may berequiredtoparticipatein community outreach events and/or work in alternate city locations dependent on the business need. When working at alternate city locations, you may be requiredto become certified to collect a buccal swab for genetic testing_._This certification is paid for by the city. Employees must work within the state of Colorado on their off-site days.

**Who We Are &WhatYou’llDo**

AtDenver Human Services (DHS), we envision a healthy community where people are connected, supported, safe, and well. One in three people in Denver turn to DHS for support at all stages of life. Our employees help children, older adults, families, and individuals navigate social and economic pressures by connecting them to services and experts who support their overall well-being.

Division of Economic Security: Through our Economic Security Division (ESD), Denver Human Servicesseeksto engage residents in strengthening economic well-being and mobility across their lifespan. Byleveragingthe resources of Denver Human Services’programs and a network of community partnerships, Economic Security providesa holistic approachto service deliveryin order toassistcustomers in the ability to foresee crisis as well as adapt to and leverage changing life conditions to their advantage.

The Economic Security Division iscomprisedof the following program areas: Colorado Works Workforce Development, SNAP to Success (Denver’s name for Employment First), Childcare Assistance Program (CCAP) and Child Support Services (CSS).

TheEconomic Security Divisionis currently seeking highly skilled applicants for the position of Establishment Child Support TechnicianI. Child Support Services (CSS) partners with federal, state, tribal, and local governments, and others to promote parental responsibility so that children receive support from both parents, even when they live in separate households. Nationally, the child support program is one of the largest income-support programs for families, contributing money to family budgets to help pay for the basics: shelter, food, childcare, transportation, and school clothes. Child support makesa big differenceto children. We strive to provide family centered services and are incorporating innovative strategies that improve the reliability of child support payments.

CSS Vision: The vision of Child Support Services is to help build a world where children can count on their parents for the support and love that they need to be healthy and successful.CSS will put children first by both parents assuming responsibility for the economic and social well-being,healthand stability of their children. We recognize that childrenbenefitfrom positive, ongoing relationships with both parents.

The Establishment Child Support TechnicianI:

• Send court filings out for service of process andmonitorthe outcome of service
• Respond to a variety of questions, explain policies, procedures, and processes, and provide child support related information to various stakeholders
• Enter andmaintainclient records in various databases
• Participate in community outreach events and/or work in alternate city locations dependent on the business need
• Receives and reviews referrals from a variety of sources anddeterminesthe nextappropriate stepsneeded toachieveestablishment of Child Support orders
• Prepares andcomposesdocumentsfor service ofprocess forour Child Supportcases
• Gatherinformation and documentation, and answer questions related to the child support process
• Performs research and investigative work to collect necessary information and documentation not provided in the intake interviews
• Performs other related duties as assigned or requested

**WhatYou’llBring**

Our ideal candidate is someone who brings strong customer service skills, excels in a collaborative team environment, and thrives in high-volume, fast-paced settings. Theydemonstratepatience, attention to detail, and a clear understanding of company standards, ensuring that both individual and team goals are consistently met with quality and efficiency.

In addition, our ideal candidate will have some or all the following experience, skills, and characteristics:

• A passion for public service and improving the lives of familiesthroughhigh levelsof customer service, accuracy, and attention to detail
• Proven ability to reviewlegaldocuments with a high degree of accuracy
• Experience with managing multiplehigh prioritytasks in a fast-paced work environment while managing caseloads
• Exhibits agility in an evolving work environment
• Experience engaging customers from diverse backgrounds with a solution-oriented approach through phone, email, and face-to-face contact
• Experience with CBMS, ACSES, Adobe, Microsoft Office, andothervariousapplications

**RequiredMinimum Qualifications**

• Education:Graduation from high school or the possession of a GED,HiSETor TASC Certificate
• Experience:Four (4) years of experience performing office support work.
• Education & Experience Equivalency Additionalappropriate educationmay be substituted for the minimum experience requirements

**Application Deadline**

This position is expected to stay open untilNovember 3rd, 2026.

About Everything Else

Job Profile

CS2900 Child Support Technician I

Position Type

Unlimited

Position Salary Range

$22.53 - $33.80

Target Pay

$22.53 - $26.50/hour

Agency

Denver Human Services

Redeployment during Citywide Emergencies

City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact [e-mail] with three business days’ notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.