Intake Child Support Technician I

City and County of Denver; United States; Hybrid; USD 31,000 - 47,000; Full time

Job summary

City and County of Denver seeks an Intake Child Support Technician to process referrals and initiate child support cases. You will conduct intake interviews, gather documentation, and maintain accurate records across multiple databases.

Responsibilities include determining case status, transferring cases for orders, and explaining policies to clients. The role requires managing a caseload with timely accuracy in a diverse, inclusive environment.

Qualifications

• Graduation from high school or GED (or equivalent).
• Four years of office support experience.
• Bilingual in English and Spanish preferred.

Responsibilities

• Receive and process referrals to initiate child support cases.
• Conduct intake interviews and gather information and documentation.
• Maintain accurate client records in various databases.
• Determine status of cases and transfer for orders to be established, enforced, or modified.
• Explain policies, procedures, and processes; respond to questions.
• Monitor and manage a caseload within designated timeframes.

Skills

Fast-paced environment

Multitasking

Bilingual English/Spanish

Detail-oriented

Education

High school diploma or GED

Tools

ACSES

CBMS

Microsoft Office

Microsoft Teams

Job description

About Our Job

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

What We Offer

The City and County of Denver offers competitive pay commensurate with education and experience.

New hires are typically brought into the organization between $22.53-$26.50 hourly based on experience.

We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service 457B Retirement Plan 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year Competitive medical, dental and vision plans effective within 1 month of start date

Location & Schedule

The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a minimum of three (3) days on site and up to five (5) days on site during probationary period. This position may be required to participate in community outreach events and/or work in alternate city locations dependent upon business need. When working at alternate city locations, you may be required to become certified to collect a buccal swab for genetic testing. This certification is paid for by the city. Employees must work within the state of Colorado on their off-site days.

Who We Are & What You’ll Do

At Denver Human Services (DHS), we envision a healthy community where people are connected, supported, safe, and well. One in three people in Denver turn to DHS for support at all stages of life. Our employees help children, at-risk adults, families, and individuals navigate social and economic pressures by connecting them to services and experts who support their overall well-being.

Child Support Services (CSS) partners with federal, state, tribal, and local governments, and others to promote parental responsibility so that children receive support from both parents, even when they live in separate households. Nationally, the child support program is one of the largest income-support programs for families, contributing money to family budgets to help pay for the basics: shelter, food, childcare, transportation, and school clothes. Child support makes a big difference to children. We strive to provide family centered services and are incorporating innovative strategies that improve the reliability of child support payments.

CSS Vision: The vision of Child Support Services is to help build a world where children can count on their parents for the support and love that they need to be healthy and successful. CSS will put children first by both parents assuming responsibility for the economic and social well-being, health and stability of their children. We recognize that children benefit from positive, ongoing relationships with both parents.

The Intake Child Support Technician

Receives, reviews and processes referrals from a variety of sources and determines the next appropriate actions needed to initiate the child support case.

Conducts intake interviews to assist clients with child support applications, gather information and documentation, and answer questions related to the child support process.

Performs research and investigative work to verify or collect necessary information and request documentation not received with the application or in the intake interview.

Effectively utilize multiple department systems, programs, and databases, retaining system accesses.

Enter and maintain accurate client records in various databases including demographic information.

Determines the status of a case and transfers it accordingly for child support orders to be established, enforced or modified.

Reviews court orders and minutes for child support and court ordered medical information.

Responds to a variety of questions, explains policies, procedures, and processes, and provides child support related information.

Responsible for monitoring and managing a caseload following current process and policy within the designated timeframes.

Works with Assistance Program employees at Human Services to request noncompliance of benefits when clients are nonresponsive.

Collaborates with coworkers and clients from diverse backgrounds in an inclusive and equity-driven environment.

Responsible for adhering to departmental policies and procedures, customer service standards, and compliance guidelines.

Performs other related duties as assigned.

Employees may be re-deployed to work in other capacities in their own agencies or in other City agencies to support core functions of the City during a City-wide emergency declared by the Mayor. Any one position may not include all of the duties listed. However, the allocation of positions will be determined by the amount of time spent in performing the essential duties listed above.

What You’ll Bring

• Thrives in a fast‑paced, deadline‑driven environment and can effectively manage multiple tasks
• Experienced in maintaining and managing a monthly caseload
• Experienced with ACSES, CBMS databases
• Proficient in Microsoft Office products (Outlook, Word, Excel) and Microsoft Teams
• Demonstrates strong communication skills with high accuracy and attention to detail
• Engages customers with a solution‑focused approach through in‑person, phone, and email interactions
• Collaborates well with diverse employees, customers, and community members in an equity‑driven, inclusive environment
• Adapts easily to change and embraces innovative work processes
• Shows commitment to going above and beyond in challenging situations
• Bilingual in English and Spanish, with the ability to read, write, and speak both languages proficiently (preferred, not required)

Required Minimum Qualifications

Education: Graduation from high school or the possession of a GED, HiSET or TASC Certificate

Experience: Four (4) years of experience performing office support work

Education & Experience Equivalency

Application Deadline

This position is expected to stay open until November 1, 2026.

Position Type

Unlimited Position

Salary Range $22.53 - $33.80

Target Pay $22.53-$26.50 hourly based on experience

Agency Denver Human Services

Redeployment during Citywide Emergencies City and County of Denver employees may be re‑deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.

Equal Employment Opportunity

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

It is your right to access oral or written language assistance, sign language interpretation, real‑time captioning via CART, or disability‑related accommodations. To request any of these services at no cost to you, please contact [e-mail] with three business days’ notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S. For information about right to work, click here for English or here for Spanish.