Lead Eligibility Caseworker – Mentor & Train Staff

Guilford County; Greensboro (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

Telehealth

Wellness Center

Employee Assistance Program

13 paid holidays

Life Insurance

Flexible spending accounts

Job summary

Guilford County Government is seeking a lead worker in its Economic Services Program to interview applicants, verify data, and determine eligibility for programs such as Medicaid and Food Stamps. The role may include home visits and frequent policy updates.

The position involves supervising and mentoring staff, covering gaps in caseloads, and ensuring timely completion of reviews and reports. Residency within radius is required and transcripts are requested for consideration.

Qualifications

• Knowledge of Work First Family Assistance policies and related programs.
• Ability to verify information and read program policies.
• Ability to train and mentor staff.
• Ability to work with limited supervision.
• Ability to communicate with community groups.

Responsibilities

• Manage a caseload of Medicaid and Food Stamps cases and related programs.
• Cover vacant caseloads and complete second party reviews.
• Conduct policy refreshers and prepare reports.
• Assist with training and monitoring of staff.
• Mentor new employees in intake and review areas.

Skills

Policy knowledge

Data verification

Public speaking

Reading comprehension

Supervision

Community outreach

Education

High school diploma or GED

Income Maintenance Caseworker experience

Bachelor's degree preferred

Job description

Guilford County Government is seeking a lead worker in its Economic Services Program to interview applicants, verify data, and determine eligibility for programs such as Medicaid and Food Stamps. The role may include home visits and frequent policy updates.

The position involves supervising and mentoring staff, covering gaps in caseloads, and ensuring timely completion of reviews and reports. Residency within radius is required and transcripts are requested for consideration.