Eligibility Caseworker

Guilford County; Greensboro (NC); On-site; USD 43,000 - 65,000; Full time

Job summary

Guilford County Government in Greensboro is seeking an Eligibility Determiner to assess eligibility for financial, medical, special assistance, and food stamp programs. The role includes interviewing applicants, verifying information, and applying current federal, state, and county policies to make accurate determinations.

Primary duties include completing standardized forms, maintaining records, and occasionally visiting clients’ homes.

Qualifications

• Interviewing and data collection to determine program eligibility.
• Ability to document complex cases clearly.
• Understanding of federal, state, and county program policies.

Responsibilities

• Interview applicants to obtain necessary information and verify data.
• Determine eligibility for multiple assistance programs.
• Explain procedures and assist with completing applications.
• Maintain accurate client records and respond to inquiries.
• Meet program deadlines and participate in training.

Skills

Interviewing clients

Data verification

Record keeping

Policy interpretation

Numerical calculation

Education

High school diploma or equivalent

Bachelor's degree or higher (preferred)

Job description

GUILFORD COUNTY GOVERNMENT

Quality Government

Description

Performs detailed work determining eligibility for the financial, medical, special assistance and food stamp programs.

GUILFORD COUNTY GOVERNMENT

Empower Successful People to thrive in a Strong Community supported by Quality Government Description GENERAL STATEMENT OF DUTIES Performs detailed work determining eligibility for the financial, medical, special assistance and food stamp programs.

Distinguishing Features of the Class

Work involved interviewing applicants for one or more of the above programs, verifying and evaluating data obtained from the applicant in order to make a correct eligibility determination. Work includes completion of various standardized forms, verifying information gathered, and computation of budgets. The job may also include occasional home visits. Cases must be reviewed periodically to determine continued eligibility for assistance. Programs have a substantial amount of policy and procedural changes and have stringent deadlines. Employees assigned to some programs work under court‑ordered deadlines and penalties for non‑compliance. Reports to an Eligibility Supervisor I or Eligibility Supervisor II. Supervision is received through individual conferences and unit meetings and by review and evaluation of cases.

Primary Duties And Responsibilities

Essential duties and responsibilities include, but are not limited to:

• Determines eligibility for one or more of the above programs based on constantly changing Federal, State, and County policies.
• Must adhere to strict policy deadlines for each assistance program.
• Interviews to obtain necessary factual information and verifies information received from applicants.
• Explains and interprets policy and application procedures to clients, and individuals in the community, and assists individuals in completing the application form.
• Maintains complete and accurate records on client eligibility.
• Responds to complaints of clients, advocates, professionals, and community members.
• Assesses clients’ needs and, when appropriate, makes referrals to other Social Service areas or appropriate community resources.
• May make visits to community facilities or client’s home to gather information.
• Presents pertinent information at agency conferences, appeals or state hearings.
• Required to attend introductory training and ongoing training in assigned area.
• Responsible for keeping all manuals and policy materials up to date and organized.
• Other duties as assigned

Recruitment Standards

Knowledge, Skills, And Abilities

• Knowledge of the English language sufficient to interview clients, communicate and interpret programs to people of various socio‑economic backgrounds.
• Ability to document complex situations in a comprehensive and legible manner.
• Writing skills used to correspond with clients and members of the community.
• Reasoning skills used to follow directions and procedures; arrive at logical conclusions; objective analysis of facts.
• Ability to add, subtract, multiply, and divide whole numbers and fractions, including use of decimals and computation of percentages.
• Ability to plan and organize work and time in an efficient manner which will result in applications, reviews, desk revisions, etc. being processed by program deadlines.
• Make constructive use of supervision.
• Ability to take initiative and work independently when appropriate.
• Ability to work with hostile or emotionally distraught individuals. The skill to pacify an individual in an agitated or highly emotional state is a plus.

Typical Qualifications

Minimum Qualifications

• Graduation from high‑school or equivalency and three years of paraprofessional, clerical or other public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or the performance of mathematical or legal tasks
• One year of experience in an income maintenance caseworker may substitute for two of the three years of relevant experience. A higher education level may be considered as a substitution for all or part of the experience requirement

Preferred Qualifications

A Bachelor’s degree or higher in a related field.

Supplemental Information

Residency Requirement

Candidate must reside within a two‑hour driving radius of Guilford County to be considered for employment.

Transcripts Are Required.

Copy of transcript must be submitted with application for consideration when applicable. Official college transcripts required at time of hire when applicable.

Physical Demands

• Must be able to physically perform the basic life operational functions of fingering, grasping, talking, hearing, and repetitive motion.
• Must be able to perform sedentary work exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
• Must possess the visual acuity to prepare and analyze data, operate a computer terminal, and do extensive