Lead Donor Services Operations Manager

ADP; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

We Are Blood is seeking a Fixed Site Operations Manager in Satellites, TX to lead donor services and fixed-site activities. You will supervise staff, manage scheduling, ensure regulatory compliance and drive service excellence for every donation experience.

You will develop staff through training, maintain donor data accuracy, and coordinate projects with management to meet daily collection goals. A strong background in leadership, communication, and blood bank software is essential.

Qualifications

• Minimum of 3 years of recent experience in a supervisory role in a medical setting, preferably with donor qualification, quality control and document review in a blood center environment.
• CPR certified.
• High school diploma or equivalent required. College degree preferred; College degree may substitute for 1 year of supervisory experience.
• Demonstrated high-level of organizational, logical, and interpersonal skills.
• Superior verbal and written communication skills required, experience writing employee evaluations and counseling statements, system improvement reports, SOPs, training plans and validation plans strongly preferred.
• Strong people management and leadership skills required, including experience in training and development.
• Strong computer skills. Experience with blood bank software preferred.

Responsibilities

• Provide direction and motivation for staff; interview, hire, promote, demote and terminate recommendations; conduct performance appraisals; address performance or attendance concerns with timely counseling.
• Develop and sustain familiarity with technical skills, SOPs, donor database, training plans and other materials used at We Are Blood; assist with donor scheduling and on-call duties.
• Oversee day-to-day management of staff and collection operations; ensure compliance with industry, federal and organizational guidelines; maintain reporting of incidents.
• Prepare and/ or assist with donor reentry documentation to update donor eligibility and data accuracy.
• Draft and revise SOPs; coordinate special projects and other duties as assigned; manage on-call schedule; ensure on-time completion of multiple projects.
• Demonstrate professional service; maintain effective communication with donors, patients and staff; collaborate with management to meet daily collection goals.

Skills

Personnel Management

Donor Services

Administration

Project management

Team leadership

Communication skills

Training and development

CPR certified

Customer service

Blood bank software

Education

High school diploma or equivalent

College degree preferred

College degree substitution for supervisory experience

Tools

Blood bank software

Job description

We Are Blood is seeking a Fixed Site Operations Manager in Satellites, TX to lead donor services and fixed-site activities. You will supervise staff, manage scheduling, ensure regulatory compliance and drive service excellence for every donation experience.

You will develop staff through training, maintain donor data accuracy, and coordinate projects with management to meet daily collection goals. A strong background in leadership, communication, and blood bank software is essential.