Donor Services Operations Manager — Lead Blood Drive Excellence

Coffee Memorial Blood Center Inc

Tulsa (OK)

On-site

USD 60,000 - 80,000

Full time

7 days ago

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Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability

401(k)

Paid time off

Tuition reimbursement (up to $5,000)

Holiday pay

Job summary

Coffee Memorial Blood Center Inc in Tulsa, Oklahoma is seeking a Donor Services Operations Manager to lead mobile blood drive operations and guide supervisors and donor services staff toward achieving collection, quality, financial, compliance, and customer service goals.

This leadership role emphasizes data-driven decision making, performance coaching, staffing optimization, and creating high-performing teams while ensuring an exceptional donor experience at every drive.

Qualifications

Bachelor’s degree in a medical or management-related field; equivalent work experience may be considered.
Minimum of 3 years of supervisory or management experience; blood banking experience is preferred.
Strong leadership, customer service, technical, and organizational skills.
Excellent written and verbal communication skills.
Proficiency with Microsoft Excel and PowerPoint.
Ability to track and analyze data, identify trends, and take appropriate action.
Strong interpersonal and conflict-resolution skills.
Results-oriented approach with a demonstrated ability to achieve goals.
Professional appearance and manner.
Enthusiastic, creative, energetic, and self-motivated approach to work.
Ability to remain calm and effective in stressful situations.
Flexibility to work varying hours, including occasional weekends.

Responsibilities

Provide leadership, direction, coaching, and support to managers, supervisors, and donor services staff.
Oversee daily mobile blood collection operations and ensure staffing levels meet operational needs.
Participate in hiring, performance management, employee development, counseling, and termination decisions.
Monitor operational metrics, identify trends, and implement strategies to improve productivity and quality.
Manage staffing schedules and ratios to improve efficiency and reduce unnecessary overtime.
Promote a positive workplace culture that supports teamwork, engagement, and employee retention.
Ensure an exceptional donor experience at every mobile blood drive.
Address and resolve donor concerns and staff performance or behavioral issues professionally and diplomatically.
Conduct regular staff meetings to communicate organizational changes, provide updates, and recognize outstanding performance.
Oversee materials and equipment operations, including maintenance, calibration, quality control, and annual preventive maintenance.
Monitor collection goals, including whole blood collections, automation rates, and whole-blood conversion data.
Partner with recruitment teams to ensure collection projections and operational goals are met.
Analyze data and develop strategies to increase automated collections and overall productivity.
Monitor inventory and collection instructions and communicate operational needs.
Manage and rotate staff on-call responsibilities.
Work with the Executive Director to prepare and manage the annual department budget and identify cost‑saving opportunities.
Perform other duties as assigned.