Donor Services Operations Leader - Mobile Blood Drives

Coffee Memorial Blood Center Inc; Tulsa (OK); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Long term disability

401(k)

Paid time off

Tuition reimbursement $5,000 annually

Holiday pay

Job summary

Coffee Memorial Blood Center Inc. in Tulsa, OK seeks a Donor Services Operations Manager to lead mobile blood collection operations and guide supervisors and staff toward goals that enhance productivity, quality, and donor experience.

The role emphasizes people leadership, data-driven decision making, and budget awareness, with responsibilities across staffing, performance, and operational excellence.

Qualifications

• Bachelor's degree required or equivalent work experience.
• Minimum 3 years supervisory or management experience; blood banking experience preferred.
• Strong leadership, customer service, technical, and organizational skills.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Excel and PowerPoint.
• Ability to track and analyze data, identify trends, and take appropriate action.
• Strong interpersonal and conflict-resolution skills.

Responsibilities

• Provide leadership, direction, coaching, and support to managers, supervisors, and donor services staff.
• Oversee daily mobile blood collection operations and ensure staffing levels meet operational needs.
• Participate in hiring, performance management, employee development, counseling, and termination decisions.
• Monitor operational metrics, identify trends, and implement strategies to improve productivity and quality.
• Manage staffing schedules and ratios to improve efficiency and reduce overtime.
• Promote a positive workplace culture that supports teamwork and employee retention.
• Ensure an exceptional donor experience at every mobile blood drive.
• Address and resolve donor concerns and staff performance or behavioral issues professionally and diplomatically.
• Conduct regular staff meetings to communicate organizational changes, provide updates, and recognize outstanding performance.
• Oversee materials and equipment operations, including maintenance, calibration, quality control, and annual preventive maintenance.
• Monitor collection goals, including whole blood collections, automation rates, and whole-blood conversion data.
• Partner with recruitment teams to ensure collection projections and operational goals are met.
• Analyze data and develop strategies to increase automated collections and overall productivity.
• Monitor inventory and collection instructions and communicate operational needs.
• Manage and rotate staff on-call responsibilities.
• Work with the Executive Director to prepare and manage the annual department budget and identify cost-saving opportunities.
• Perform other duties as assigned.

Skills

Leadership

Customer service

Data analysis

Microsoft Excel

PowerPoint

Staff development

Conflict resolution

Education

Bachelor's degree in medical or management-related field

Tools

Microsoft Excel

PowerPoint

Job description

Coffee Memorial Blood Center Inc. in Tulsa, OK seeks a Donor Services Operations Manager to lead mobile blood collection operations and guide supervisors and staff toward goals that enhance productivity, quality, and donor experience.

The role emphasizes people leadership, data-driven decision making, and budget awareness, with responsibilities across staffing, performance, and operational excellence.