Donor Services Operations Leader — Blood Drive Excellence

Oklahoma Blood Institute; Tulsa (OK); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability

401(k)

Paid time off

Tuition reimbursement

Holiday pay

Job summary

Oklahoma Blood Institute in Tulsa, OK is seeking a Donor Services Operations Manager to lead and support supervisors and donor services staff across mobile blood drives.

You will oversee daily operations, staffing, data-driven process improvements, and budget management to meet collection goals while ensuring exceptional donor experiences. This leadership role emphasizes teamwork, performance, and cost-effective operations.

Qualifications

• Bachelor's degree in a medical or management-related field; equivalent work experience may be considered.
• Minimum of 3 years of supervisory or management experience; blood banking experience is preferred.
• Strong leadership, customer service, technical, and organizational skills.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Excel and PowerPoint.
• Ability to track and analyze data, identify trends, and take appropriate action.
• Strong interpersonal and conflict-resolution skills.
• Results-oriented approach with a demonstrated ability to achieve goals.
• Professional appearance and manner.
• Enthusiastic, creative, energetic, and self-motivated approach to work.
• Ability to remain calm and effective in stressful situations.
• Flexibility to work varying hours, including occasional weekends.

Responsibilities

• Provide leadership, direction, coaching, and support to managers, supervisors, and donor services staff.
• Oversee daily mobile blood collection operations and ensure staffing levels meet operational needs.
• Participate in hiring, performance management, employee development, counseling, and termination decisions.
• Monitor operational metrics, identify trends, and implement strategies to improve productivity and quality.
• Manage staffing schedules and ratios to improve efficiency and reduce unnecessary overtime.
• Promote a positive workplace culture that supports teamwork, engagement, and employee retention.
• Ensure an exceptional donor experience at every mobile blood drive.
• Address and resolve donor concerns and staff performance or behavioral issues professionally and diplomatically.
• Conduct regular staff meetings to communicate organizational changes, provide updates, and recognize outstanding performance.
• Oversee materials and equipment operations, including maintenance, calibration, quality control, and annual preventive maintenance.
• Monitor collection goals, including whole blood collections, automation rates, and whole-blood conversion data.
• Partner with recruitment teams to ensure collection projections and operational goals are met.
• Analyze data and develop strategies to increase automated collections and overall productivity.
• Monitor inventory and collection instructions and communicate operational needs.
• Manage and rotate staff on-call responsibilities.
• Work with the Executive Director to prepare and manage the annual department budget and identify cost-saving opportunities.
• Perform other duties as assigned.

Skills

Leadership

Data analysis

Staff supervision

Communication

Problem solving

Education

Bachelor's degree in medical or management-related field

Tools

Microsoft Excel

PowerPoint

Job description

Oklahoma Blood Institute in Tulsa, OK is seeking a Donor Services Operations Manager to lead and support supervisors and donor services staff across mobile blood drives.

You will oversee daily operations, staffing, data-driven process improvements, and budget management to meet collection goals while ensuring exceptional donor experiences. This leadership role emphasizes teamwork, performance, and cost-effective operations.