Lead Dispensary Experience Specialist

Ayr Wellness; Parma Heights (OH); On-site; USD 42,000 - 60,000; Full time

Job summary

Ayr Wellness is seeking a Lead Dispensary Technician to guide the store team, model best practices, and improve customer experience. The role focuses on selling premium cannabis products and ensuring accurate POS and inventory processes.

The ideal candidate should bring customer-service experience in retail and a strong commitment to compliance, cleanliness, and guest-first service in a fast-paced dispensary environment.

Qualifications

• High School Diploma or GED required.
• Minimum 2 years of customer service in a fast-paced retail environment.
• Able to pass background checks and meet state age requirements.
• Effective communication with customers and team members.

Responsibilities

• Provide knowledge and guidance to customers about Premium Cannabis products.
• Process orders via POS and coordinate inventory in compliance with policies.
• Maintain clean, stocked, and guest-ready store environment.
• Meet or exceed day-to-day sales targets and customer experience goals.
• Assist management to ensure procedures reflect regulatory standards.

Skills

Customer service

Communication

Attendance

Adaptability

Teamwork

Education

High School Diploma or GED

Tools

POS system

Job description

Ayr Wellness is seeking a Lead Dispensary Technician to guide the store team, model best practices, and improve customer experience. The role focuses on selling premium cannabis products and ensuring accurate POS and inventory processes.

The ideal candidate should bring customer-service experience in retail and a strong commitment to compliance, cleanliness, and guest-first service in a fast-paced dispensary environment.