Lead Dispensary Associate - Patient Education & Inventory

Acreage Holdings; Worcester (MA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid parental leave

Disability benefits

Employee Assistance Program

Life insurance and supplemental life

FSA and HSA available

Job summary

The Botanist is seeking a Lead Dispensary Associate to educate patients, manage orders, and support daily dispensary operations. You will greet customers, answer questions about cannabis products, and ensure accurate record-keeping and compliance with state laws.

You will assist the Dispensary Manager with inventory, cash handling, and turnover tasks while maintaining a safe, welcoming environment. Training includes cross-training for order fulfillment and customer service excellence.

Qualifications

• High school diploma or equivalent is required.
• 2 years post-secondary education in a related field preferred.
• 2+ years’ experience in a fast-paced client-service industry; hospitality/retail backgrounds preferred.
• State mandated background check required.
• Experience with POS systems and basic office software is expected.

Responsibilities

• Greet members in person or by phone and manage appointments.
• Maintain member records in compliance with state law and company policy.
• Educate patients about the medicine, dosage, and safe usage.
• Assist with inventory and cash management daily and weekly.
• Keep the facility clean, safe, and welcoming.
• Perform other duties as assigned by the Dispensary Manager.

Skills

Customer service

Fast-paced environment

Teamwork

Confidentiality

Cash management

Inventory control

Attention to detail

Communication skills

Prioritization

Reliability

Education

High school diploma

Post-secondary education (related field)

Tools

POS systems

Microsoft Word

Microsoft Excel

Job description

The Botanist is seeking a Lead Dispensary Associate to educate patients, manage orders, and support daily dispensary operations. You will greet customers, answer questions about cannabis products, and ensure accurate record-keeping and compliance with state laws.

You will assist the Dispensary Manager with inventory, cash handling, and turnover tasks while maintaining a safe, welcoming environment. Training includes cross-training for order fulfillment and customer service excellence.