Cannabis Dispensary Experience Advisor

Canopy USA; Shrewsbury (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

Paid parental leave

401(k)

Paid Time Off

Disability (short/long-term)

Employee Assistance Program

Life insurance

Pet insurance

FSA/HSA available

Job summary

The Botanist, a subsidiary of Canopy USA, LLC, operates dispensary services and is seeking a Dispensary Associate to educate patients, process orders, and maintain accurate records. This role requires strong customer service skills and the ability to perform under pressure in a fast-paced environment.

Responsibilities include greeting customers, assisting with inventory and cash handling, and ensuring compliance with state laws while providing a welcoming experience in a team-driven setting.

Qualifications

• 2+ years’ experience in a fast-paced client-service intensive industry (hospitality/retail preferred).
• Cash-handling experience preferred.
• Able to pass a state-mandated background check.

Responsibilities

• Greet members in person or on the phone; schedule appointments; oversee member intake and renewal procedures.
• Maintain member records in compliance with state law and company policy.
• Assist members in selecting medicine and educate on safe dosage.

Skills

Customer service

Cash handling

Night/weekend availability

Education

High school diploma or equivalent

Job description

The Botanist, a subsidiary of Canopy USA, LLC, operates dispensary services and is seeking a Dispensary Associate to educate patients, process orders, and maintain accurate records. This role requires strong customer service skills and the ability to perform under pressure in a fast-paced environment.

Responsibilities include greeting customers, assisting with inventory and cash handling, and ensuring compliance with state laws while providing a welcoming experience in a team-driven setting.