Dispatch Supervisor

Transdev North America; Tinley Park (IL); On-site; USD 31,000 - 34,000; Full time

Benefits offered by this job

Vacation: up to two weeks

Sick days: 5 days

Holidays: 10 days; 8 standard and 2浮動

Job summary

Transdev North America in Tinley Park, IL is seeking a Dispatch Supervisor to lead the Dispatch team, ensure routes run smoothly, and supply operators with timely instructions. The role emphasizes safety and customer service orientation within a non-CBA, full-time framework.

Key duties include supporting the Dispatch Manager, monitoring dispatcher performance, handling inquiries about cancellations and no-shows, and ensuring adequate staffing and reporting. Equal opportunity employer.

Qualifications

• Must have a high school diploma or GED.
• Strong administrative, organizational and communication skills are required.
• Experience in dispatch or supervisory roles is preferred.
• DOT drug testing and compliance knowledge is a plus.

Responsibilities

• Assist the Dispatch Manager with administrative tasks to meet attendance and performance goals.
• Monitor dispatchers' performance and address issues per policies.
• Respond to questions about no shows, cancellations and missed trips.
• Manage dispatcher schedules and staffing levels while maintaining service quality.
• Provide backup support to dispatch duties as needed.
• Maintain department reports and communication tools.
• Support training of new employees.

Skills

Administrative skills

Organizational skills

Conflict resolution

Communication skills

Shift work flexibility

DOT regulations

Customer service

Education

High school diploma or GED

Job description

Transdev in Tinley Park, IL is hiring a Dispatch Supervisor. Our Dispatch Supervisor ensures the Dispatch team fills all the routes and provides Operators with timely instructions and responses. We are seeking customer service-oriented professionals who are dedicated to safety.

Non-CBA Position

Transdev is proud to offer:

• Competitive compensation package of minimum $22.50 – Maximum $25.00 / hour

Benefits Include:

• Vacation: up to two (2) weeks
• Sick days: 5 days
• Holidays: 10 days; 8 standard and 2 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Key Responsibilities

• Assist the Dispatch Manager in administrative tasks, ensuring that attendance and performance goals are met, and scheduling requirements are efficiently managed
• Monitor the performance of dispatchers, working closely with the Dispatchers to identify and address any performance issues, ensuring compliance with policies and procedures
• Respond to customer questions and concerns about no shows, cancellations, and missed trips.
• Manage vehicle operator emergency situations & escalated calls.
• Provide backup support to dispatching duties as needed without compromising primary administrative responsibilities
• Assist in managing dispatcher schedules, ensuring adequate staffing levels and schedule adherence while maintaining commitment to high-quality service
• Manage department reports and other communication tools.
• Support the Dispatch Manager in training new employees.
• Other duties as required.

Qualifications

• High school diploma or GED equivalent
• Minimum of 2-3 years of experience in dispatch, with a preference for experience in an administrative or supervisory role
• Strong administrative, organizational, conflict resolution and communication skills
• Must be able to work shifts or flexible work schedules as needed.
• Knowledge of the RIDE service area, traffic patterns, and paratransit operations is a plus
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason

Physical Requirements

The essential functions of this position require the ability to:

• Work is accomplished indoors in air conditioned or well-ventilated facilities
• Sit, type, and look at a computer for extended periods (up to 6–9 hours per day)
• Work is accomplished in an office or in a cubicle space equipped with a telephone and computer
• Push and pull objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level
• Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail]

Drug-free Workplace

Transdev maintains a drug-free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

California applicants: Please Click Here for CA Employee Privacy Policy.

Job Category: Management

Job Type: Full Time

Req ID: 8834

Pay Group: X60

Cost Center: 56443

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.