Customer Service Representative

Transdev; Lancaster (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Union payscale and progression

Vacation 70–120 hours/year

Sick leave after probation

Medical, dental & vision after 90 days

401k retirement benefits

Company holidays

Job summary

Transdev in Lancaster, California is hiring a Customer Service Representative to act as a liaison for our customers, providers, and client. We are seeking friendly, customer service-oriented people who are dedicated to safety.

The role offers a union pay scale with starting pay $18.40/hr and progression to $21.50/hr over four years, plus benefits. You will respond to inquiries, understand policies, and document trip details while maintaining safety standards.

Qualifications

• Excellent customer service skills.
• Ability to operate standard telephone system.
• Must be computer literate.
• Subject to a DOT drug testing and physical if applicable per DOT regulation.

Responsibilities

• Respond to customer inquiries and concerns with timely responses and accurate information or redirect to a supervisor.
• Comprehensive understanding of policies and procedures.
• Meet or exceed established performance requirements.
• Document trip authorizations and details including transportation type, pickup times, appointment times and addresses.
• Other duties as required.

Skills

Customer service

Communication

Telephone etiquette

DOT drug testing policy

Tools

Computer literacy

Job description

Transdev in Lancaster, California is hiring a Customer Service Representative to act as a liaison for our customers, providers, and client. We are seeking friendly, customer service-oriented people who are dedicated to safety.

Transdev is proud to offer:

CBA Position:

Position Subject to Collective Bargaining Agreement:

• $18.40-21.50 (Union Collective Bargaining Agreement Payscale)

• Starting pay $18.40 with progression to $21.50 over 4years.

Benefits include:

• Vacation : 70 hours to 120 hours per year

• Paid Sick Leave: All non-probationary drivers who work thirty (30) or more days per year shall receive forty-eight (48) hours of sick leave on January 1 of each calendar year.; medical, dental & vision after 90 calendar days of employment for full-time employees, life insurance, 401k retirement benefits, and company holidays.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Key Responsibilities:

• Respond to customer inquiries and concerns with timely responses and accurate information or redirecting to a supervisor.

• Comprehensive understanding of policies and procedures

• Meet or exceed established performance requirements.

• Document trip authorizations and details including transportation type, pickup times, appointment times and addresses.

• Other duties as required.

Qualifications :

• Computer literate

• Excellent customer service skills.

• Ability to operate standard telephone system.

• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements:

• Must be able to work shifts or flexible work schedules as needed.

• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

• Work environment will be a combination of both indoors and outdoors.

About Transdev : Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail]

Drug-free workplace:

Transdev maintains a drug-free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).

• Successfully pass a pre-employment drug screen.

Job Category: Dispatchers

Job Type: Full Time

Req ID: 8439

Pay Group: 2V9

Cost Center: 55374

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.