Lead Director, Software Product Management

CVS Health Corporation; Arizona; Hybrid; USD 140,000 - 210,000; Full time

Job summary

CVS Health is seeking a senior leader to drive software product management for the Security Automation portfolio. You will partner with the Lead Director to frame problems, sequence investments, and defend the portfolio's focus and outcomes.

You will build and coach a PM team, lead discovery with practitioners, and own adoption, enablement, and lifecycle management of internal security products across CVS Health.

Qualifications

• Leads software product management for the Security Automation portfolio.
• Owns adoption and goes to market with enablement and documentation.
• Develops the product management team and sets craft standards.

Responsibilities

• Owns product strategy, vision, and multi-year roadmap for Security Automation.
• Leads and develops the product management team, coaching PMs and setting standards.
• Owns product discovery with security practitioners and CVS Health colleagues.
• Manages adoption, enablement, training, feedback channels, and sunset/replace decisions.
• Defines and instruments outcome measures for the portfolio.

Skills

Product management

Leadership

Discovery

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselvesaccountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Job Purpose and Summary

• Leads software product management for the Security Automation portfolio within Enterprise Information Security at CVS Health and serves as the direct peer and partner to the Lead Director, Security Automation. Together the two leaders run the portfolio: an engineering and product pairing modeled directly on how commercial software organizations operate.
• Applies commercial-grade product management discipline to internally built security products. The portfolio automates and improves security operations, analysis, and management functions for the Security organization and for CVS Health colleagues, and its users are demanding professionals with day jobs — security operations analysts, GRC and audit teams, identity and infrastructure engineers, application teams, and in some cases colleagues across the enterprise. This leader owns continuous discovery with those users, translates workflow pain into a prioritized roadmap, defines the outcomes each product is accountable for, and holds the portfolio to those outcomes rather than to a delivery calendar.
• Owns adoption as a first-class responsibility rather than a post-launch afterthought. Internal products fail in a specific and well-documented way: they are built on unverified assumptions, launched without enablement, mandated rather than adopted, and quietly abandoned. This role exists to prevent that. Accountable for internal go-to-market, enablement and documentation, onboarding of successive user groups, instrumented adoption and usage measurement, structured feedback channels, iteration against what the evidence shows, and the discipline to sunset or replace solutions that are not earning their place in the portfolio.
• Leads and develops a team of product managers, with coaching and craft development as the primary work rather than personally owning products. Sets the standard for discovery, problem framing, requirements quality, and outcome measurement; hires and levels PMs; and creates the conditions for empowered product and engineering pairs to solve problems rather than execute specifications. Operates as a peer-level partner to engineering leadership, a credible voice to security function owners who did not ask to be automated, and a clear communicator to executive sponsors who need to understand what the investment is buying.

*This role can work remotely from anywhere in the continental USA.

Primary Responsibilities

• Owns product strategy, vision, and the multi-year roadmap for the Security Automation portfolio in partnership with the Lead Director, Security Automation; frames the problems worth solving, sequences investment against enterprise security priorities, and maintains a defensible, communicable position on why the portfolio is working on what it is working on and what it has deliberately chosen not to do
• Leads, builds, and develops the product management team, treating the coaching and development of product managers as the core of the job rather than personally owning products; hires and levels PMs, sets the standard for product craft, runs a structured development approach, and leads by context rather than by control
• Owns product discovery for the portfolio including direct, continuous contact with the security practitioners and CVS Health colleagues whose work the portfolio is meant to change; workflow and pain-point analysis, opportunity sizing, assumption testing before build, and validation that a proposed automation solves a problem the users actually have
• Owns adoption and the full product lifecycle for everything the portfolio ships including internal launch and go-to-market, enablement, documentation and training, onboarding of new user groups, support and feedback channels, iteration based on real usage, and the decision to sunset or replace solutions that are not earning their keep
• Defines and instruments the outcome measures for each product and for the portfolio as