Lead Development Representative - Outbound B2B - Hybrid

TeleTech Holdings, Inc.; Tempe (AZ); On-site; USD 37,000 - 45,000; Full time

Benefits offered by this job

Performance bonus opportunities

Health and wellness incentives

Tuition reimbursement

Paid time off (PTO)

Job summary

TeleTech Holdings, Inc. is hiring a Lead Development Representative - Outbound B2B in Tempe, AZ. This hybrid role involves engaging with small business clients and consulting on products that save time and money.

You will leverage your negotiation skills to connect with customers, drive sales, and work in a supportive culture. The position offers a starting wage of $18.50 per hour with performance bonuses and a comprehensive benefits package.

Qualifications

• At least 1 year of call center experience.
• Navigational ability with multiple screens or software applications.

Responsibilities

• Engage in warm leads contact through outbound consultation.
• Drive sales by engaging with businesses for tailored solutions.
• Collaborate with professionals to assess needs and recommend solutions.

Skills

Call center experience

Outbound dialers experience

Curiosity in conversation

Negotiation skills

Education

High school diploma

Job description

Your potential has a place here with TTEC’s award-winning employment experience. As a Lead Development Representative - Outbound B2B working hybrid as needed by the business, in Tempe, AZ, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!

What You’ll be Doing

Are you a natural conversation‑starter who loves turning curiosity into opportunity? In this role, you'll engage in warm leads contact through outbound consultation with small business clients and working closely with a sales team who will present solutions that save customers time and money, enabling them to focus on what matters most. Whether it’s entering each consultation with curiosity or getting answers for customers quickly, consulting on products with compassion and a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Leverage your passion for goal setting and persuasive negotiation skills to connect with sophisticated customers and close larger deals using consultative written communication
• Collaborate with business professionals to assess their needs and recommend tailored solutions.
• Drive sales by engaging with businesses, offering a comprehensive suite of solutions designed for small to mid‑market businesses.
• Recognize and assess B2B customer needs through consultative conversations; apply business acumen and sales expertise to address those needs by articulating tailored solutions
• Identifying growth opportunities, and making data‑driven, informed decisions

What You Bring to the Role

• At least 1 year of call center experience
• Experience with outbound dialers or outbound calls
• High school diploma or equivalent
• Computer experience and ability to navigate multiple screens or software application
• Natural curiosity and the ability to build engaging, purposeful conversations with prospects

What You Can Expect

• Hybrid role that offers the opportunity to work remotely several days per week following training. All required equipment is provided; reliable internet access is needed
• Business‑to‑Business hours with a Monday to Friday schedule so you can take your weekends back
• Supportive of your career and professional development with the potential to grow into a Sales Account Manager role as you find your stride
• An inclusive culture and community‑minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Base wage starting at $18.50 per hour plus performance bonus opportunities
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://www.ttecjobs.com/en/us-employee-benefits for more information.

A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam‑enabled, engagement and coaching, with 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You’ll report to Team Lead. We are regularly hiring for this role. You’ll contribute to the success of the customer experience and the overall success of the team.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different perspective and for you to bring value to the table in your own unique way.