Customer Service Representative - Outbound B2B - Hybrid

TeleTech Holdings, Inc.; Tempe (AZ); Hybrid; USD 53,038,000 - 68,880,000; Full time

Benefits offered by this job

Hybrid work model

Health and wellness incentives

Tuition reimbursement

Job summary

TeleTech Holdings, Inc. in Tempe, AZ seeks a B2B Customer Service Representative and Lead Qualifier to engage small business customers through outbound calls. You will partner with the sales team to uncover needs and support solutions that save time and streamline operations.

The role emphasizes structured conversations, documentation across systems, and cross‑functional handoffs, with a path to a blended work model after training and performance milestones.

Qualifications

• Minimum 1 year of customer service experience in a call center environment.
• Clear, professional communication skills for business-to-business interactions.
• Experience with outbound dialing systems or high-volume calling.

Responsibilities

• Conduct outbound calls to engage business customers through structured conversations.
• Follow call flows and quality standards while personalizing interactions.
• Document customer needs and outcomes across multiple systems.
• Collaborate with sales and support teams to ensure smooth handoffs.

Skills

Customer service

Call center experience

Outbound calling

Business communications

Education

High school diploma or equivalent

Job description

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Your potential has a place here with TTEC’s award-winning employment experience. As a B2B Customer Service Representative and Lead Qualifier in Tempe, AZ, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!

What You’ll be Doing

Are you energized by outbound conversations and building strong customer connections? In this role, you’ll leverage your call center and customer service experience to engage warm leads through structured, outbound consultations with small business customers. Partnering with a sales team, you’ll help uncover business needs and support solutions that save customers time and streamline their day to day operations. Your ability to approach each conversation with curiosity, clarity, and care will help deliver thoughtful, consistent customer experiences.

During a Typical Day, You’ll

• Conduct outbound calls to engage business customers through structured, customer focused conversations
• Follow established call flows and quality standards while personalizing interactions
• Accurately document customer needs and outcomes across multiple systems
• Collaborate with sales and support teams to ensure smooth handoffs
• Adapt quickly within an evolving business environment while maintaining quality conversations

What You Bring to the Role

• At least 1 year of customer service experience in a call center environment
• High school diploma or equivalent
• Experience with outbound dialing systems or high volume calling
• Clear, professional communication skills for business to business interactions

What You Can Expect

• Opportunity to work hybrid following training based on performance
• Business-to-Business hours with a Monday to Friday schedule so you can take your weekends back
• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Base wage starting at $18.50 per hour plus performance bonus opportunities (up to $1000 monthly for top performers)
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, with 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You'll report to Team Lead. We are regularly hiring for this role. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day - it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vista points and for you to bring value to the table in your own unique way.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves in work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vista points and allows every individual to bring value to the table in their own unique way.