Lead Desktop Support Engineer - Remote/Hybrid

Cognizant; Riverside (CA); Hybrid; USD 60,000 - 74,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contribution

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Desktop Support Engineer in Riverside, CA, to lead ongoing remote desktop support operations for a hybrid workforce. The role emphasizes incident intake, resolution of OS and hardware issues, and detailed troubleshooting for remote access tools.

Ideal candidates have 5–8 years in remote desktop support, strong customer communication, and proven ability to document procedures and maintain knowledge resources. Salary range posted and benefits apply.

Qualifications

• Five to eight years of progressive remote desktop support experience in large corporate environments.
• Strong skills diagnosing software, hardware, network, and access issues.
• Clear customer-oriented communication to explain technical situations to diverse users.
• Experience documenting procedures and maintaining configuration records.

Responsibilities

• Lead day-to-day remote desktop support operations and coordinate incident intake and communication.
• Analyze and resolve complex remote desktop issues to minimize business disruption.
• Provide detailed troubleshooting for remote access tools and virtual desktops for hybrid workforce.
• Document standard procedures and workflows to improve response time and first contact resolution.
• Coordinate with infrastructure, application, and security teams to resolve cross-functional incidents.

Skills

Remote desktop support

Customer communication

Documentation

Analytical thinking

Hybrid work adaptability

Tools

Ticketing systems

Endpoint management

Operating systems

Job description

Cognizant is seeking a Desktop Support Engineer in Riverside, CA, to lead ongoing remote desktop support operations for a hybrid workforce. The role emphasizes incident intake, resolution of OS and hardware issues, and detailed troubleshooting for remote access tools.

Ideal candidates have 5–8 years in remote desktop support, strong customer communication, and proven ability to document procedures and maintain knowledge resources. Salary range posted and benefits apply.