Lead Desk Clerk — Security & Front Desk Lead

Abode Property Management; Redwood City (CA); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Retirement plan 403(b)

PTO 19 days

Holidays 12

EAP

FSA

Commuter benefits

Life Insurance

Legal Services

Job summary

Abode Property Management in Redwood City, CA seeks a Lead Desk Clerk to support the day shift Property Manager, oversee desk operations and security for permanent supportive housing units, and train desk personnel in emergency and routine procedures.

The role requires strong judgment, communication, and the ability to work with residents and staff; responsibilities include monitoring activities, maintaining logs, responding to incidents, processing work orders and coordinating with contracted

Qualifications

• High school diploma or equivalent (GED) required.
• Must exercise good judgment in dealing with residents, staff, visitors, and vendors, and provide leadership and team building to the security/desk staff.
• Knowledge of supportive housing, interim housing, or housing first models. Excellent organizational and communication skills; integrity; respect for confidentiality; ability to work with diverse populations, including persons with various disabilities and work tactfully under stressful situations.

Responsibilities

• Monitor, record, follow-up and provide oversight of daily common area activities to maintain property security.
• Screen, document and record all visitors to confirm authorization on the property.
• Maintain and ensure the accuracy and confidentiality of property logs and journals; train security/desk personnel in desk procedures.
• Respond to property emergencies and incidents and elevate to the appropriate chain of command.
• Complete critical incident reports accurately and timely and ensure submission by security personnel.
• Attend staff meetings and provide required administrative support and training.

Skills

English communication

Leadership

Security procedures

Problem solving

Microsoft Office

Education

High school diploma or GED

Job description

Abode Property Management in Redwood City, CA seeks a Lead Desk Clerk to support the day shift Property Manager, oversee desk operations and security for permanent supportive housing units, and train desk personnel in emergency and routine procedures.

The role requires strong judgment, communication, and the ability to work with residents and staff; responsibilities include monitoring activities, maintaining logs, responding to incidents, processing work orders and coordinating with contracted