Lead Desk Clerk - Hamlin Hotel

Chinatown Community Development Center; San Francisco (CA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Comprehensive Benefits

Job summary

The Chinatown Community Development Center seeks a Lead Desk Clerk to maintain building safety and facilitate front desk operations. You will supervise desk clerks, assist the Property Manager, and coordinate with staff during peak hours.

Expect daily incident reporting and strict adherence to policies to ensure a secure, welcoming environment for tenants and visitors. Strong customer service, clear written communication, and the ability to stay calm under pressure are essential in this role.

Qualifications

• Familiar with basic computer applications (Outlook, Word, Excel).
• Ability to document factual incidents in clear, objective written reports.
• Ability to work with people from diverse social, economic, and ethnic backgrounds.
• Excellent interpersonal skills.

Responsibilities

• Provide day-to-day guidance and operational oversight to desk clerks during assigned shifts.
• Ensure compliance with Property Management Policies and House Rules.
• Review daily logs and incident reports for accuracy and completeness.
• Monitor exits via surveillance and foot patrol during shift.
• Call 911 or non-emergency police per protocol as needed and report emergencies.
• Collaborate on implementing security measures and front desk improvements.

Skills

Customer service

Communication

Problem solving

Calm under pressure

Diversity sensitivity

Time management

Tools

Microsoft Outlook

Microsoft Word

Excel

Job description

Job Summary

The Lead Desk Clerk is responsible for maintaining the safety and security of the building for all tenants. This position involves extensive interaction with staff, tenants, vendors, law enforcement, and visitors in compliance with Property Management Policy and House Rules. In addition, the Lead Desk Clerk provides direct support to the Property Manager and Assistant Property Manager, oversees front desk operations and oversight of desk clerks without formal supervisory or disciplinary authority, and coordinates with other staff. The role includes day-to-day responsibility for building security during peak business hours, training desk personnel on emergency and non-emergency procedures, and serving as the primary point of contact for escalated issues during the shift.

Status: Full-time, Nonexempt

Location: San Francisco

Hours: Monday - Friday, 9:00 a.m. to 5:00 p.m.

Salary: $24.20 - $26.00 per hour; Comprehensive Benefits

Schedule: Onsite

The Organization

A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 30 affordable housing buildings serving over 3,800 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.

Essential Functions

• Sign-in all visitors who enter and leave building in compliance with Property Management’s Policies and Procedures as well as applicable House Rules
• Communicate all problems that occur during business hours and after hours to the proper staff (Property Management & Resident Services) via incident reports.
• Update the daily log and/or other front desk forms
• Oversee front desk operations and ensure compliance with Property Management Policies and House Rules
• Provide direct support to the Property Manager and Assistant Property Manager
• Assist in training desk clerks on emergency and non-emergency procedures, desk protocols, and compliance requirements

Job Responsibilities

• Provides day-to-day guidance and operational oversight to desk clerks during assigned shifts, without formal supervisory or disciplinary authority.
• Ensure compliance with Property Management Policies and House Rules
• Review daily logs and incident reports for accuracy and completeness
• Monitor all exits via surveillance footage + foot patrol of building during shift
• Take initiative in calling 911 or non-emergency police per protocol and report all building emergencies to the Property Manager.
• Write up incident report and route to proper staff per protocol
• Collaborate with management on implementing security measures and operational improvements
• Maintain orderliness of the front entrance, lobby, and adjoining rooms/areas
• Attend staff meetings and other property-related meetings as required

Other

• Embody organization values (respect & compassion, empowerment, teamwork)
• Contribute to a safe and pleasant work environment
• Follow policies, procedures, and safe work practices
• Foster teamwork and positive relationships among staff under supervision
• Other duties as assigned

Knowledge, Skills, and Experience

• Pleasant and professional manner
• Takes initiative to problem solve
• Good written and verbal communication skills
• Ability to function under stressful circumstances
• Willingness to do varied tasks
• Calm disposition

Minimum Qualifications

• Familiarity with basic computer applications (Microsoft Outlook, Word, Excel)
• Ability to document factual incidents in clear, objective written reports based on direct observation and/or contemporaneous witness statements, in accordance with established incident reporting protocols.
• Ability to work with people of diverse social, economic, and ethnic backgrounds
• Sensitivity to issues facing family, homeless, disabled, and elderly populations
• Excellent interpersonal skills

Preferred Qualifications

• Prior experience with security and/or reception work.
• Experience working in residential property management or similar environment is a plus
• Excellent Customer Service Skills
• Bilingual in Chinese, Russian, and/or Spanish in addition to English is a plus

EQUAL OPPORTUNITY EMPLOYER

Chinatown Community Development Center (CCDC) is an equal opportunity employer. We are committed to building a diverse and inclusive workplace and do not discriminate on the basis of race (includes hairstyle and hair texture), color, religion (includes dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding or related medical condition and reproductive health decision making), national origin (includes language restrictions), ancestry, citizenship, disability, medical condition (cancer or genetic characteristic), genetic information or characteristic, marital status, sexual orientation, gender identity or expression, veteran or military status, or participation in an EEO protected activity or any other characteristic protected by federal, state, or local law.

SAN FRANCISCO FAIR CHANCE ORDINANCE

All final candidates will undergo a background check. For certain positions this will include a fingerprint check. Qualified applicants with criminal histories will be considered for employment in accordance with San Francisco Fair Chance Ordinance.