Lead Dental Front Desk Receptionist

soul dental; New York (NY); On-site; USD 37,000 - 40,000; Full time

Job summary

Soul Dental is seeking a Lead Front Desk Receptionist to guide the front desk team and optimize daily scheduling. You will help coordinate treatment plans, monitor patient flow, and ensure every patient leaves feeling happy and cared for.

The ideal candidate balances exceptional customer service with office production goals, demonstrates leadership, and excels in communication and organization.

Qualifications

• 2+ years front desk experience in a dental office.
• Proficient in dental software.
• Strong understanding of treatment planning.
• Confident in presenting treatment plans and communicating with patients.
• Strong leadership skills.
• Excellent communication, multitasking, and organizational skills.

Responsibilities

• Greet patients warmly and ensure they feel welcome and comfortable.
• Supervise patient appointments to maximize productivity.
• Handle patient inquiries, including billing, with clarity and empathy.
• Coordinate with front desk team and office manager for smooth communication.
• Assist with patient check-ins and check-outs with complete documentation.

Skills

Front desk leadership

Dental software

Treatment planning

Patient communication

Customer service

Multitasking

Scheduling management

Tools

Dentrix / Practice management software

Job description

At Soul Dental, the Lead Front Desk Receptionist plays a key leadership role in the daily operation of our dental practice. This position is responsible for supporting and guiding the front desk team, maximizing the daily schedule, coordinating treatment plans, monitoring patient flow, and helping ensure that every patient leaves the office feeling happy, cared for, and confident in their treatment experience. The ideal candidate is organized, proactive, patient-focused, and able to balance excellent customer service with the operational and production goals of the practice.

Compensation: $27 - $29 hourly

Qualifications

• Minimum 2 years of front desk experience in a dental office.
• Proficient in Dental Software.
• Strong understanding of treatment planning.
• Confident in presenting treatment plans and clearly communicating with patients.
• Strong leadership skills.
• Excellent communication, multitasking, and organizational skills.
• Professional, punctual, and possesses great customer service skills.
• Exemplary interpersonal, communication, and multitasking skills
• Have the ability to give patients exceptional care and service

Responsibilities

• Greet patients warmly and ensure they feel welcome and comfortable from the moment they step through our doors.
• Supervise patient appointments efficiently and communicate with the dental office manager to ensure optimal scheduling in order to maximize our practice's productivity.
• Handle patient inquiries, including billing, with clarity and empathy, providing accurate information and resolving concerns promptly.
• Coordinate with front desk receptionists and the dental office manager to ensure seamless patient flow and effective communication across the team.
• Assist with patient check-ins and check-outs swiftly, ensuring all necessary documentation is complete and accurate.