Lead Dental Front Desk Administrator

Affinity Dental Management, Inc.; Cromwell (CT); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Bonus incentives

Comprehensive benefits

Leadership opportunity

Career growth

Professional development

Established practice

Operational support

Job summary

Preferred Dental of Cromwell is seeking a Lead Front Desk Administrator to manage front-office operations, greet patients, and coordinate schedules and financial options in a busy dental practice.

You will mentor staff, handle insurance submissions, ensure HIPAA compliance, and uphold an exceptional patient experience while advancing within Affinity Dental Management.

Qualifications

• 2+ years of dental front-office experience preferred.
• Experience with scheduling, insurance, billing, collections, and patient accounts.
• Comfort presenting treatment plans and discussing financial arrangements.
• Strong understanding of dental terminology and front-office workflows.
• Dentrix or comparable dental software experience preferred.
• Excellent communication, customer service, and conflict-resolution skills.
• Strong organization, accuracy, and attention to detail.
• Confident handling of multiple priorities in a busy dental practice.
• Professional, dependable, collaborative, and proactive.

Responsibilities

• Oversee daily front-office operations and maintain an organized patient experience.
• Manage provider schedules, confirmations, recalls, cancellations, and patient flow.
• Greet patients, answer phones, and be a trusted resource for questions.
• Prepare and present treatment plans, financial options, and patient payments.
• Verify insurance information, submit claims and predeterminations, follow up on claims.
• Manage patient accounts, payments, accounts receivable, and collections.
• Maintain accurate patient records with HIPAA compliance.
• Support front-office systems, supplies, and daily administrative needs.
• Collaborate with providers and team to resolve issues and keep the practice running smoothly.

Skills

Front-office experience

Communication

Customer service

Conflict resolution

Organization

Attention to detail

Initiative

Professionalism

Multi-tasking

Education

High school diploma or equivalent

Associate degree or admin certification (preferred)

Tools

Dentrix

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Practice Ops-Admin Cromwell, CT, US

Take the Lead at the Front Desk | Lead Dental Front Desk Administrator - Cromwell, CT

Are you an experienced dental front-office professional ready to take on more responsibility, become a go-to resource for your team, and play an important role in the success of an established practice?

Preferred Dental of Cromwell is seeking a Lead Front Desk Administrator to help lead the daily business-office functions of our Cromwell practice. This is an excellent opportunity for someone with strong dental front-office experience who is confident managing schedules, insurance, patient accounts, treatment coordination, and patient relationships and is ready to step into a more senior role without taking on the full responsibilities of an Office Manager.

Why Join Preferred Dental of Cromwell?

• Competitive Salary:$60,000-65,000/year, based on experience
• Bonus Incentives:Additional earning potential based on performance
• Comprehensive Benefits:Medical, dental, vision, 401(k) with employer match, life insurance, and disability coverage
• Leadership Opportunity:Become a key resource for the front office and help maintain strong systems and an exceptional patient experience
• Career Growth:Continue developing your leadership skills with opportunities to advance within Affinity Dental Management
• Professional Development:Training and resources to strengthen your dental administrative and leadership expertise
• Established Practice:Join an experienced clinical and administrative team in a modern dental environment
• Operational Support:Access resources and support through Affinity Dental Management

Location & Schedule

• Preferred Dental of Cromwell
  • 75 Berlin Road, Cromwell, CT 06416
• Full-Time
  • Monday-Thursday | 8AM-5PM
  • Friday | 8AM-4PM
  • No evenings or weekends

About Preferred Dental of Cromwell

Preferred Dental of Cromwell is an established, modern practice featuring 9 operatories, digital charting, Dentrix, and onsite parking. Our team provides comprehensive preventive, restorative, cosmetic, implant, endodontic, and periodontal care. As our Lead Front Desk Administrator, you'll be an important connection between our patients, providers, clinical team, and business office.

What You’ll Do

• Help oversee daily front-office operations and maintain an organized, professional patient experience
• Manage provider schedules, confirmations, recalls, cancellations, and patient flow to support productive days
• Greet patients, answer phones, and serve as a trusted resource for patient questions and concerns
• Prepare and present treatment plans, financial options, and patient payment arrangements
• Verify insurance information, submit claims and predeterminations, and follow up on outstanding claims
• Manage patient accounts, payments, accounts receivable, and collection follow-up
• Maintain accurate patient records while ensuring HIPAA compliance
• Support front-office systems, supplies, correspondence, and daily administrative needs
• Collaborate with providers and team members to resolve issues and keep the practice running smoothly

What We’re Looking For

• 2+ years of dental front-office experience strongly preferred
• Experience with dental scheduling, insurance, billing, collections, and patient accounts
• Comfortable presenting treatment plans and discussing financial arrangements with patients
• Strong understanding of dental terminology and front-office workflows
• Dentrix or comparable dental software experience preferred
• Excellent communication, customer service, and conflict-resolution skills
• Strong organization, accuracy, and attention to detail
• Confident handling multiple priorities in a busy dental practice
• Professional, dependable, collaborative, and comfortable taking initiative
• High school diploma or equivalent required; associate degree or relevant administrative certification preferred

Ready for the Next Step in Your Dental Front Office Career?

You don't have to become an Office Manager to become a leader. As our Lead Front Desk Administrator, you'll have the opportunity to take greater ownership of the front office, help keep the practice productive and organized, support patients through your treatment journey, and become an important resource for the entire team.

If you're an experienced dental administrative professional who's ready for more responsibility, competitive compensation, bonus potential, great benefits, and room to grow, we'd like to meet you.

Preferred Dental of Cromwell is a proud affiliate of Affinity Dental Management, an equal opportunity employer committed to a diverse and inclusive workforce. We encourage qualified candidates from all backgrounds to apply and will consider all qualified applicants for employment without regard to race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, genetic information, or other characteristics protected by law. Employment is contingent upon successful completion of applicable background, reference, and employment verification requirements.