Dental Office Manager

Bright Direction Dental LLC; Flossmoor (IL); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Holiday pay

401(k) with company match

Job summary

The Center for Dental Excellence is seeking a highly motivated, Full-Time Office Manager to lead daily office operations and drive outstanding patient service. The role oversees administrative and clinical workflows, ensures HIPAA and OSHA compliance, and mentors a growing team including front desk and dental staff.

Expect an emphasis on operations, staff development, and patient relations. Compensation ranges from $85,000 to $100,000 per year with a quarterly bonus; schedule includes multiple

Qualifications

• Proven leadership in a dental office setting
• Ability to manage daily operations and staff relations
• Experience overseeing HIPAA/OSHA compliance and safety standards
• Strong communication and training skills
• Ability to schedule CE courses and participate in interviews with HR
• Support sales, marketing and promotions to grow patient base

Responsibilities

• Lead and support all practice employees
• Oversee daily dental office operations and staff relations
• Manage patient relations and service recovery
• Ensure achievement of operational goals and checklists
• Oversee administrative and clinical workflows and SOP adherence
• Ensure HIPAA and OSHA compliance across the practice
• Manage staff hours with a 40-hour work week target
• Attend morning huddles and team meetings
• Coordinate interviews with doctors and HR
• Schedule CE courses and mentor staff
• Support onboarding and training of new team members
• Assist in recall and treatment scheduling and lab coordination
• Maintain high-quality patient communication and scheduling efficiency

Skills

Leadership

Operations management

Patient relations

HIPAA compliance

OSHA compliance

Team leadership

Training

Interviewing

Onboarding

Mentoring

Marketing support

Sales support

Dental software

Tools

Dental software

Job description

The Center for Dental Excellence is seeking a highly motivated and experiencedFull-TimeOffice Managerto join our team! The ideal candidate will be responsible for managing the daily operations of our dental office, ensuring that patients receive the highest level of care and customer service.

Schedule:

• Monday 10:00 AM - 6:00 PM
• Tuesday 8:00 AM - 4:00 PM
• Thursday8:00 AM - 5:00 PM
• Friday 8:00 AM - 2:00 PM

Our dedicated team includes:

• Five Lead Dentists (experienced)
• Multi-Specialty Dentists
• One Office Manager
• One FT Lead Front Desk Coordinator
• Five administrators
• Five FT Registered Dental Hygienist
• One Clinical Lead

Compensation:

• $85,000 - $100,000 per year
  • Plus quarterly bonus!

Job Requirements:

• Provide leadership and support for all employees in the practice
• Oversee daily operations of the dental office by managing employee relations
• Manage patient relations when issues arise.
• Responsible for achieving practice operational goals
• Oversee Administrative and Clinical operations and checklists
• Ensure that HIPAA and OSHA rules are followed
• Oversee employee hours- goal to not supersede 40 hours in a work week
• Attend and participate in all morning huddles
• Attend and participate in all team meetings
• Attend and participate in any team interviews with doctor and HR
• Schedule CE Courses at advisory of doctor
• Stimulate new patient growth by supporting sales, marketing and promotional programs
• Assist in training and on boarding of new team members
• Actively assist and mentor all team members when needed

Administrative:

• Daily auditing of schedule: preparation of day ahead and review of day prior
• End of Day reports/deposit balancing
• Daily/Weekly/Monthly Tracking Reports
• Utilization and updates of dental software’s
• Schedule repairs of equipment or building maintenance
• Orchestrate and execute the duties of the administrative team:
  • Follow Standard Operating Procedures
  • Create comprehensive treatment plans
  • Present treatment plans with effective communication
  • Manage schedule daily; Actively print/govern reports for recall/treatment reinstatement; delegate to employees
  • Patient scheduling-coordinate with clinical staff to schedule efficiently
  • Work Recall/Unscheduled Treatment program daily to fill schedules
  • Coordination of lab cases with clinical team
  • High-Level Attentive Phone Communication
  • Confirmation of all appointments
  • Insurance Verifications
  • Collections: Process patient and insurance payments accurately
  • AR/Insurance AR Follow Ups

Physical Requirements:

• Must be able to lift up to 15-30 pounds at time.

Qualifications:

Education/Experience

• Proficient oral and written communication skills
• Has a genuine interest in working with and helping patients
• Supports organization’s objectives and customer service policies
• Prioritizes and balances the needs of patients and the needs of the practice
• Is well presented, polite, tactful, and friendly
• Is flexible, decisive, and quick-thinking
• Is patient, calm and able to handle complaints and difficult situations effectively
• Maintains a positive work environment
• Full-time employees (30+ hours per week) are eligible for medical, dental, vision, and life insurance coverage, as well as access to a variety of voluntary benefits.
• Full-time employees are eligible for paid time off and holiday pay.
• Part-time employees working 16+ hours per week are eligible for paid time off.
• All employees may participate in our 401(k) retirement savings plan, which includes a company match.

Bright Direction Dental is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to abide by these principles and mandates. Bright Direction Dental prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, traits associated with race, creed, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Bright Direction Dental conforms to the spirit as well as to the letter of all applicable laws and regulations.