Practice Lead

Bright Direction Dental LLC.; Clyde (OH); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement savings plan

Job summary

Bright Direction Dental LLC. in Clyde, OH, is seeking a Full-Time Practice Lead to oversee day-to-day operations, ensuring efficient workflows and strong team performance. You will lead staff meetings, manage patient interactions, and monitor financial goals while developing your team.

Ideal candidates will have a background in dental administration and strong organizational skills. This position offers eligibility for medical, dental, and 401(k) benefits along with paid time off.

Qualifications

• Proven experience in a front desk or administrative role, preferably in a dental office.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Knowledge of dental terminology, procedures, and insurance processes.
• Proficient in using dental office software and general office applications.

Responsibilities

• Oversee day-to-day operations and performance of the dental practice.
• Lead daily staff meetings and manage performance reviews.
• Monitor production, collections, and appointment scheduling.
• Coordinate maintenance or vendor services with the Operations Team.
• Greet and check in patients professionally.

Skills

Organizational skills

Multitasking abilities

Communication skills

Knowledge of dental terminology

Proficient in office software

Education

High school diploma or equivalent

Job description

Premier Dental is seeking an enthusiastic Full‑Time Practice Lead to join our team. This role is responsible for the overall day‑to‑day operations and performance of the dental practice, including on‑site leadership, front office coordination, production and collection monitoring, and support for providers and staff in maintaining an efficient and positive work environment.

Address: 510 E. McPherson Hwy., Clyde, OH 43410

Office Schedule

• Monday 10:00 AM - 6:00 PM
• Tuesday 8:00 AM - 5:00 PM
• Thursday 10:00 AM - 6:00 PM
• Friday 9:00 AM - 3:00 PM

Responsibilities

Practice Leadership and Accountability

• Assume responsibility for the day‑to‑day success and performance of the practice.
• Maintain visibility into all staff roles, responsibilities, schedules, and task completion.
• Lead daily morning huddles and ensure preparedness of schedules, metrics, and priorities.
• Schedule and lead monthly staff meetings in partnership with the Area Manager.
• Partner with the Area Manager to conduct staff performance reviews.

Staffing and Team Development

• Train and onboard new team members.
• Coordinate coverage for vacations, illnesses, and unexpected absences.
• Partner with the Area Manager on staffing needs and workload balance.

Financial and Performance Management

• Monitor and drive production and collection goals for the practice.
• Track production, collections, hygiene performance, treatment acceptance, and appointment failures.
• Manage outstanding accounts receivable and oversee collections efforts.
• Ensure accurate end‑of‑day balancing and timely cash deposits.

Operational Management

• Partner with the Operations Team and Area Manager to manage building or facility issues and coordinate maintenance or vendor services.
• Maintain and monitor schedules to ensure staffing is appropriate.

Front Office and Treatment Coordination Duties

• Greet and check in patients in a professional and welcoming manner.
• Answer phones and manage patient communications.
• Schedule, confirm, and adjust appointments.
• Meet with new patients to review treatment plans and financial options.
• Estimate and review treatment plans to schedule appointments.
• Post patient charges and collect payments accurately.
• Verify chart entries for completeness and accuracy.
• Prepare route slips and daily documentation.
• Work recall lists and unscheduled treatment plans.
• Ensure end‑of‑day financial reconciliation is completed.

Qualifications

• Proven experience in a front desk or administrative role, preferably in a dental office.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Knowledge of dental terminology, procedures, and insurance processes.
• Proficient in using dental office software and general office applications.
• High school diploma or equivalent.

Physical Requirements

• Ability to lift up to 15‑30 pounds occasionally.
• Full‑time employees (30+ hours per week) are eligible for medical, dental, vision, and life insurance coverage, as well as access to a variety of voluntary benefits.
• Full‑time employees are eligible for paid time off and holiday pay.
• All employees may participate in our 401(k) retirement savings plan, which includes a company match.

Premier Dental is an equal‑opportunity employer.