Lead Data Center Optical Technician

Lancesoft; Town of Texas (WI); On-site; USD 41,000 - 48,000; Full time

Job summary

Lancesoft is seeking a Data Center Optical Technician to lead work in customer environments and co-locations, ensuring reliable installation, maintenance and operation of optical transport and infrastructure within customer data centers.

The ideal candidate will have hands-on expertise, the ability to travel up to 50% to non-home market sites, and will supervise installations, migrations, remediation, break/fix and remote hands services while delivering clear progress reports and documentation

Qualifications

• 3–15 years of experience in data center operations or similar technical environment with direct customer interaction.
• Strong hands-on experience with connectorized fiber optic cabling and optical testing.
• Ability to travel up to 50% to non-home market sites on short notice.

Responsibilities

• Conduct daily audits of work in customer data centers and co-locations and provide feedback to technicians.
• Interact with customers via ticketing tools or in person, delivering clear reports and updates.
• Assist with fiber installation, decommissioning, break/fix, remediation and migration activities.

Skills

Team lead

Customer communication

Multitasking

Safety awareness

Documentation

Tools

Microsoft Office

Ticketing tools

Job description

Lancesoft is seeking a Data Center Optical Technician to lead work in customer environments and co-locations, ensuring reliable installation, maintenance and operation of optical transport and infrastructure within customer data centers.

The ideal candidate will have hands-on expertise, the ability to travel up to 50% to non-home market sites, and will supervise installations, migrations, remediation, break/fix and remote hands services while delivering clear progress reports and documentation