Data Center Technician

Lancesoft; Town of Texas (WI); On-site; USD 41,000 - 48,000; Full time

Job summary

Lancesoft is seeking a Data Center Optical Technician to lead work in customer environments and co-locations, ensuring reliable installation, maintenance and operation of optical transport and infrastructure within customer data centers.

The ideal candidate will have hands-on expertise, the ability to travel up to 50% to non-home market sites, and will supervise installations, migrations, remediation, break/fix and remote hands services while delivering clear progress reports and documentation

Qualifications

• 3–15 years of experience in data center operations or similar technical environment with direct customer interaction.
• Strong hands-on experience with connectorized fiber optic cabling and optical testing.
• Ability to travel up to 50% to non-home market sites on short notice.

Responsibilities

• Conduct daily audits of work in customer data centers and co-locations and provide feedback to technicians.
• Interact with customers via ticketing tools or in person, delivering clear reports and updates.
• Assist with fiber installation, decommissioning, break/fix, remediation and migration activities.

Skills

Team lead

Customer communication

Multitasking

Safety awareness

Documentation

Tools

Microsoft Office

Ticketing tools

Job description

Title: Data Center Technician

Location: 6300 Legacy Dr Plano TX USA 75024

Pay Range: $30-35/hr

Client is seeking a highly motivated and skilled Data Center Optical Technician to lead work in customer environments and co-locations. The person in this role is responsible for ensuring the reliable installation, maintenance, and operation of optical transport and infrastructure within customer data centers.

The ideal candidate expects and maintains high-quality execution from the team across installations, migrations, remediation, break/fix, and remote hands services, utilizing their strong hands on technical expertise.

This person is able to travel to a non-home market site at a moment’s notice and work there for several weeks at a time up to 50% of the time.

What you will do

• Conduct daily audits of work performed on behalf of Client at customer data centers and co-locations and provide immediate feedback to 3PP technicians.
• Interact directly with the customer via their ticketing tools or face-to-face, providing clear and concise reports and updates that promote Client’s value.
• Assist with fiber installation, decommissioning, break/fix, remediation and migration activities across data center optical and transport environments.
• Conduct and/or supervise optical testing and troubleshooting using tools such as optical power meters, stabilized light sources, VFLs, OTDRs, and test sets.
• Deliver services by accurately, interpreting and executing Methods of Procedure (MoPs), engineering documents, vendor documentation, and network diagrams.
• Read and interpret cut sheets and physical network design documents to ensure accurate port connections and cable management.

The skills you bring

• Team lead experience.
• Strong command of written and verbal English for customer-facing communications and relationship building.
• Excellent organizational, administrative, and documentation skills using customer applications and/or Microsoft Office suite of tools.
• 3–15 years of experience working in data center operations or a similar technical environment with direct customer interaction.
• Strong hands‑on experience with connectorized fiber optic cabling, including single-mode and multi-mode fiber, LC, fan‑outs, and structured cabling.
• Demonstrated experience with optical testing and transport troubleshooting.
• Ability to multitask, remain composed under pressure, and adapt in fast‑paced, high‑availability environments.
• Commitment to safety standards, quality requirements, and operational best practices.

Physical requirements:

• Ability to lift and move equipment up to 50 lbs.
• Comfortable working at heights and in varying environmental conditions