Lead CX Insights & Customer Intelligence

Klaviyo; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Klaviyo is seeking a Lead Customer Intelligence Analyst to join the Customer Insights & Analytics team. You will partner with CX stakeholders and data scientists to build measurement systems and dashboards that inform health scoring, personas, and experience impact.

You thrive in ambiguity and enjoy building scalable analytics infrastructure. The role emphasizes designing reusable data products, collaborating across teams, and delivering insights that guide strategic CX initiatives.

Qualifications

• 5–8 years of experience owning analytical problems end-to-end
• Strong SQL and Python skills with hands-on usage
• Ability to scope ambiguous problems and drive to clear answers
• Applied statistics/ML literacy for collaboration with data scientists
• Clear communication of findings to non-technical and senior stakeholders
• Experience with Tableau, Snowflake/Streamlit or similar analytics tools is a plus

Responsibilities

• Design and build measurement frameworks and benchmarks across CX initiatives
• Lead end-to-end investigations, define questions, pull and analyze data, deliver decision-ready answers
• Stand up dashboards and reporting (journey health, CX themes, OKRs baselines) and document handoffs
• Collaborate with data scientists on health-score and forecasting work
• Build reusable data products (Snowflake-backed tools, automated pulls)
• Partner with CX leadership and reporting teams to ensure documentation and smooth handoffs

Skills

SQL

Python

Data storytelling

Stakeholder communication

Tools

Tableau

Snowflake

Streamlit

Job description

Klaviyo is seeking a Lead Customer Intelligence Analyst to join the Customer Insights & Analytics team. You will partner with CX stakeholders and data scientists to build measurement systems and dashboards that inform health scoring, personas, and experience impact.

You thrive in ambiguity and enjoy building scalable analytics infrastructure. The role emphasizes designing reusable data products, collaborating across teams, and delivering insights that guide strategic CX initiatives.