Lead Customs Entry Writer — Global Freight & Compliance

Joinimagine; Los Angeles (CA); In loco; USD 43.000 - 58.000; Tempo pieno

Descrizione del lavoro

DHL Express is hiring in Los Angeles for a Lead Customs Entry Writer. This role focuses on obtaining required clearance documents, coordinating with Origin, Destination, Brokers and DHL teams, and entering data in DHL systems to process shipments.

The ideal candidate has a HS diploma, strong customer service experience, familiarity with US import rules, and proficiency in Microsoft Office. Fluency in another language is a plus, and attention to detail is essential.

Competenze

• HS diploma or equivalent required.
• Senior level service, production, or support role having greater responsibility to perform all of the standard work within the function.
• Specialized skill training/certification may be required such as Microsoft Office (Outlook, Word, Excel), data entry, customer service, and import knowledge.
• 1 year experience in customer service or imports
• Fluency in a foreign language is a plus
• Customer Service Skills, Preferred

Mansioni

• Participates in processing inbound freight for clearance through US Customs
• Review and process cash disputes including entry and billing corrections
• Files PSC-520D, or protests depending on type and liquidation date
• Effectively processes shipments to gain clearance information while staying compliant with all government agency rules and regulations
• Responsible for contacting DHL customers who are experiencing clearance delays with their shipments
• Provides information to, and communicates with, DHL Origin and destination stations on the status of the shipments being delayed
• Examines invoices, bills of lading and shipping documents to ensure compliance with federal regulations
• Communicates the shipment status and any special handling and delivery processes to all involved parties
• Ensures that all customers requested instructions are followed for the entry of their shipments
• Creates new Customer Master Files and updates existing files as warranted
• Handle US Custom documents

Conoscenze

Customer service skills

Senior level service / support

Fluency in a foreign language

Formazione

HS diploma or equivalent

Strumenti

Microsoft Office (Outlook, Word, Excel)

Descrizione del lavoro

DHL Express is hiring in Los Angeles for a Lead Customs Entry Writer. This role focuses on obtaining required clearance documents, coordinating with Origin, Destination, Brokers and DHL teams, and entering data in DHL systems to process shipments.

The ideal candidate has a HS diploma, strong customer service experience, familiarity with US import rules, and proficiency in Microsoft Office. Fluency in another language is a plus, and attention to detail is essential.