Lead Customs Entry Writer

Joinimagine; Los Angeles (CA); On-site; USD 43,000 - 58,000; Full time

Job summary

DHL Express is hiring in Los Angeles for a Lead Customs Entry Writer. This role focuses on obtaining required clearance documents, coordinating with Origin, Destination, Brokers and DHL teams, and entering data in DHL systems to process shipments.

The ideal candidate has a HS diploma, strong customer service experience, familiarity with US import rules, and proficiency in Microsoft Office. Fluency in another language is a plus, and attention to detail is essential.

Qualifications

• HS diploma or equivalent required.
• Senior level service, production, or support role having greater responsibility to perform all of the standard work within the function.
• Specialized skill training/certification may be required such as Microsoft Office (Outlook, Word, Excel), data entry, customer service, and import knowledge.
• 1 year experience in customer service or imports
• Fluency in a foreign language is a plus
• Customer Service Skills, Preferred

Responsibilities

• Participates in processing inbound freight for clearance through US Customs
• Review and process cash disputes including entry and billing corrections
• Files PSC-520D, or protests depending on type and liquidation date
• Effectively processes shipments to gain clearance information while staying compliant with all government agency rules and regulations
• Responsible for contacting DHL customers who are experiencing clearance delays with their shipments
• Provides information to, and communicates with, DHL Origin and destination stations on the status of the shipments being delayed
• Examines invoices, bills of lading and shipping documents to ensure compliance with federal regulations
• Communicates the shipment status and any special handling and delivery processes to all involved parties
• Ensures that all customers requested instructions are followed for the entry of their shipments
• Creates new Customer Master Files and updates existing files as warranted
• Handle US Custom documents

Skills

Customer service skills

Senior level service / support

Fluency in a foreign language

Education

HS diploma or equivalent

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world.

Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine

DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment - to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…

We are currently hiring a Lead Customs Entry Writer. This position will be responsible for obtaining required clearance documents and information from DHL Customers. The selected candidate will network between Origin, Destination, Brokers and DHL parties including Customer Service, Clearance Production, and Compliance. The candidate will be dealing directly with companies and individuals via phone, email, fax, and internal networks to gain required information and enter data/informati​ion into DHL systems for entry processing and tracking purposes.

Hourly Range - $31.33 - $41.78

Key Responsibilities:

• Participates in processing inbound freight for clearance through US Customs
• Review & process cash disputes including entry and Review & process cash disputes including entry and billing corrections
• Files PSC. 520D, or protests depending on type and liquidation date * * Effectively processes shipments to gain clearance information while staying compliant with all government agency rules and regulations
• Responsible for contacting DHL customers who are experiencing clearance delays with their shipments
• Provides information to, and communicates with, DHL Origin and destination stations on the status of the shipments being delayed
• Examines invoices, bills of lading and shipping documents to ensure compliance with federal regulations
• Communicates the shipment status and any special handling and delivery processes to all involved parties
• Ensures that all customers requested instructions are followed for the entry of their shipments
• Creates new Customer Master Files and updates existing files as warranted.
• Handle US Custom documents

Skills & Qualifications:

• HS diploma or equivalent required
• Senior level service, production, or support role having greater responsibility to perform all of the standard work within the function
• Specialized skill training/certification may be required such as Microsoft Office (Outlook, Word, Excel), data entry, customer service, and import knowledge
• 1 year experience in customer service or imports
• Fluency in a foreign language is a plus
• Customer Service Skills, Preferred

Employee Benefits & Incentives:

DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry. They include:

• Competitive Pay
• Retirement Savings - 401K with company match
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employees/eeo-law-post

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

References

Visible links

http://www.eeoc.gov/employers/eeo-law-post

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