Lead Customer Support Specialist – Environmental Solutions

Jobtailor; Greensboro (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

Jobtailor in Greensboro, NC seeks an experienced customer service leader in environmental waste management to service clients, process orders, and coordinate shipping and invoicing.

You will collaborate with Sales, Operations, and Billing to resolve issues, manage data and records, and ensure DOT/RCRA compliance in everyday tasks.

Applicants should have 7–10 years in a client-facing role, strong communication, and proficiency with MS Office and DocuSign.

Qualifications

• 7-10 years of progressively responsible experience in a customer-facing role addressing customer needs, preferably in waste disposal, chemistry, or a related field
• Customer service background in Hazardous/Environmental Waste Management
• Experience working with broker accounts, maintaining customer accounts, processing orders, profiling waste, and assisting with billing
• Knowledge of Resource Conservation and Recovery Act (RCRA) laws and regulations as they relate to waste characterization principles and practices
• Knowledge of transportation (DOT) regulations
• Knowledge of advanced accounting processes
• Ability to identify trends and data patterns
• Ability to work within a team environment and handle multiple assignments simultaneously
• Proficient with Microsoft Office, DocuSign, and PDF writer
• Ability to read, analyze, and interpret complex documentation, technical procedures, and governmental regulations
• Commitment to customer service and ability to actively listen to customers to understand requests and resolve issues or make recommendations

Responsibilities

• Provide exceptional customer service and waste support to clients
• Respond to customer inquiries, process orders, prepare correspondence, troubleshoot issues, and fulfill customer needs
• Deliver service to internal and external clients via phone, email, or in person
• Indirectly supervise junior staff and provide advanced support for complex issues
• Establish communication pathways for customer inquiries
• Collaborate with appropriate teams to resolve customer concerns
• Manage office services including data entry, clerical work, records control, form creation, and report preparation
• Assess new waste profiles, input data into the company system, and manage supporting documentation
• Prepare shipping documents and manifests using correct DOT hazardous material descriptions
• Serve as subject matter expert for Sales, Operations, and Customer Support Management activities
• Investigate and resolve billing discrepancies, process adjustments, and manage invoicing and collections
• Provide quotes and schedule and organize trucking for waste transportation logistics
• Evaluate treat groups and select pricing sheets based on TSDF location, customer type, and regional market to price waste for disposal

Skills

Data Entry

Order Processing

Waste Profiling

Billing Management

Shipping Document Preparation

Report Preparation

Trend Analysis

Technical Documentation Interpretation

Customer Account Maintenance

Invoicing

Tools

Microsoft Office

DocuSign

PDF Writer

Job description

• Provide exceptional customer service and waste support to clients
• Respond to customer inquiries, process orders, prepare correspondence, troubleshoot issues, and fulfill customer needs
• Deliver service to internal and external clients via phone, email, or in person
• Indirectly supervise junior staff and provide advanced support for complex issues
• Establish communication pathways for customer inquiries
• Collaborate with appropriate teams to resolve customer concerns
• Manage office services including data entry, clerical work, records control, form creation, and report preparation
• Assess new waste profiles, input data into the company system, and manage supporting documentation
• Prepare shipping documents and manifests using correct DOT hazardous material descriptions
• Serve as subject matter expert for Sales, Operations, and Customer Support Management activities
• Investigate and resolve billing discrepancies, process adjustments, and manage invoicing and collections
• Provide quotes and schedule and organize trucking for waste transportation logistics
• Evaluate treat groups and select pricing sheets based on TSDF location, customer type, and regional market to price waste for disposal

Requirements

• 7-10 years of progressively responsible experience in a customer-facing role addressing customer needs, preferably in waste disposal, chemistry, or a related field
• Customer service background in Hazardous/Environmental Waste Management
• Experience working with broker accounts, maintaining customer accounts, processing orders, profiling waste, and assisting with billing
• Knowledge of Resource Conservation and Recovery Act (RCRA) laws and regulations as they relate to waste characterization principles and practices
• Knowledge of transportation (DOT) regulations
• Knowledge of advanced accounting processes
• Ability to identify trends and data patterns
• Ability to work within a team environment and handle multiple assignments simultaneously
• Proficient with Microsoft Office, DocuSign, and PDF writer
• Ability to read, analyze, and interpret complex documentation, technical procedures, and governmental regulations
• Commitment to customer service and ability to actively listen to customers to understand requests and resolve issues or make recommendations

Core Competencies

Demonstrates expertise in customer service within Hazardous/Environmental Waste Management, with a strong focus on compliance with RCRA and DOT regulations. Proficient in managing customer accounts, processing orders, and resolving complex billing issues while maintaining effective communication and collaboration with internal teams.

Highest-signal resume keywords

• Customer Service Experience
• Hazardous Waste Management Knowledge
• RCRA Regulations Expertise
• DOT Regulations Knowledge
• Advanced Accounting Processes

ATS Optimization Keywords

Hard Skills

• Data Entry
• Order Processing
• Waste Profiling
• Billing Management
• Shipping Document Preparation
• Report Preparation
• Trend Analysis
• Technical Documentation Interpretation
• Customer Account Maintenance
• Invoicing

Soft Skills

• Active Listening
• Team Collaboration
• Problem Solving
• Communication

Industry Keywords

• Environmental Waste Management
• Resource Conservation and Recovery Act
• Transportation Regulations
• Waste Characterization
• Broker Accounts

Tools & Technologies

• Microsoft Office
• DocuSign
• PDF Writer