Customer Support Supervisor - Environmental Solutions

Republic Services; Escondido (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

Republic Services is seeking a Customer Support Supervisor for its Environmental Solutions team in Escondido, California. The role involves managing Customer Support Specialists, ensuring high-quality service for complex waste management projects, and regulatory compliance. Candidates should have over 5 years of experience in the hazardous waste industry, advanced knowledge of Excel, Word, and PowerPoint, and familiarity with various regulatory bodies. This position offers a chance to significantly impact customer service operations and requires strong leadership skills.

Qualifications

• 5+ years of hazardous waste management industry experience.
• Experience with resource conservation and regulatory compliance.

Responsibilities

• Manage a team of Customer Support Specialists for complex projects.
• Ensure smooth acceptance and disposal of waste.
• Monitor support specialists' performance and compliance.
• Provide proposals and coordinate transportation services.
• Participate in strategic planning and budgets.

Skills

Advanced knowledge of Excel

Advanced knowledge of Word

Advanced knowledge of PowerPoint

Experience with RCRA

Experience with DOT

Experience with TSCA

Job description

Overview

The Customer Support Supervisor - Environmental Solutions manages the activities of a team of Customer Support Specialists engaged in day-to-day aspects of complex projects and high-level customer concerns. Interfaces with regulators, customers, salesforce, and operations to ensure smooth acceptance and disposal of waste.

Responsibilities

• Works with sales representatives on pricing, scheduling and transportation issues.
• Monitors calls to observe support specialist’s demeanor, technical accuracy, and conformity to company policies.
• Recommends approaches and services to provide customers with exceptional service.
• Determines work procedures, prepares work schedules, and expedites workflow.
• Studies and standardizes procedures to improve efficiency.
• Interfaces with customers and operations to ensure projects are completed as requested.
• Provides proposals in reply to customers' requests for services.
• Decides how to schedule and coordinates transportation services.
• Arranges off-site shipments, prepares profiles, manifests, and corresponds with the transportation department.
• Ensures that customer service supports sales representatives in their effort to secure and maintain a client base.
• Gathers information and completes audits from customers.
• Partners with attorneys to draft and revise contracts.
• Creates budgets and tracks expenditures.
• Provides training and guidance to staff to ensure performance goals are established, tracked and achieved.
• Manages the customer service function to ensure smooth and efficient operations.
• Participates in strategic planning to sustain and grow programs and services.
• Performs other job-related duties as assigned or apparent.

Qualifications

• Advanced knowledge of Excel, Word, and PowerPoint.
• Experience with Resource Conservation Recovery Act (RCRA), Department of Transportation (DOT), Toxic Substances Control Act (TSCA) and other applicable local, state, and federal regulatory bodies.

Minimum Qualifications

• 5+ years of hazardous waste management industry experience.

EEO

Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable law.