Customer Success Manager - AI Field Sales Platform

Meritt; New York (NY); Hybrid; USD 100,000 - 130,000; Full time

Job summary

Meritt is hiring a Customer Success Manager in New York to lead post-sales initiatives and expand customer accounts. The successful candidate will own the entire post-sales journey and develop the Customer Success playbook.

This role is critical for the company's growth as they scale from 20 to 200 customers, having achieved zero churn to date. Candidates should have 3-6 years of B2B SaaS customer success experience and a track record of outstanding NRR achievement.

Qualifications

• 3-6 years of experience in B2B SaaS customer success.
• Managed enterprise accounts worth £50K+ ARR.
• Proven track record of 120%+ NRR achievement.

Responsibilities

• Own the entire post-sales journey.
• Drive adoption, prove ROI, and expand accounts.
• Build the Customer Success playbook from scratch.

Skills

B2B SaaS customer success

Managing enterprise accounts

RevOps/Sales tools

Job description

Our client just helped an $8B payments company increase field sales activity by 300% in 90 days. Now they're hiring their first Customer Success Manager to turn pilot wins into expansions and build the playbook for scaling from 20 to 200 customers.

The Company

• $2M+ raised from top-tier VCs

• 100% of Q4 pilots converted to annual contracts

• $75K average deal size, 140% NRR

• 3 publicly-traded companies, 7 Series C+ startups

• 5+ hours saved weekly per rep

• G2 High Performer in Field Sales

• Based in New York with hybrid working

Founded by Meta, Yext, and RevOps veterans.

Why Now

• 20 enterprise customers ready to expand

• Product launching new modules Q1 2025

• Zero churn to date, multiple 3x expansions

• Only CS hire before Series A

The Role

Own the entire post-sales journey. Drive adoption, prove ROI, and expand accounts. Build the CS playbook from scratch. Report directly to founders.

Location: New York (3 days in office)

Compensation

TBC

You

• 3-6 years B2B SaaS customer success

• Managed enterprise accounts worth £50K+ ARR

• Track record of 120%+ NRR achievement

• Experience with RevOps/Sales tools preferred

Interview Process

1. meritt screen (30 mins)

2. Co-founder call (45 mins)

3. Customer scenario presentation (60 mins)

4. CEO & team (90 mins)

Ready to build? Let's talk