Customer Success Manager

Intalex; San Francisco (CA); Hybrid; USD 160,000 - 210,000; Full time

Benefits offered by this job

Equity

Hybrid work schedule

Job summary

Intalex is partnering with an AI-native SaaS company hiring a Customer Success Manager in San Francisco. You’ll own a book of mid-market customers, overseeing onboarding, implementation, adoption, retention and expansion.

This hands-on role has you building workflows, automations and integrations inside the product, collaborating with founders, CROs and Heads of Sales as the CS function scales. Salary is $160K-$180K base plus ~20% variable, $190K-$210K OTE, plus equity; in-office Monday,

Qualifications

• Onboard and implement customers across mid-market accounts.
• Drive adoption, retention and expansion with customers.
• Collaborate with senior stakeholders to scale CS function.

Responsibilities

• Shape Customer Success at an early-stage AI company.
• Own retention and expansion across a meaningful book.
• Build workflows, automations and integrations for customers.
• Work with founders, CROs and Heads of Sales.

Skills

Customer success

SaaS

GTM strategy

CRM experience

Tools

CRM systems

Automation workflows

Integrations

Job description

Intalex is partnered with an AI-native SaaS company that is hiring a Customer Success Manager in San Francisco.

They're building an AI-native CRM designed to rethink how companies manage sales and customer relationships.

The platform replaces a lot of the manual work involved with traditional CRMs by automatically capturing emails, meetings and customer activity.

The AI then turns that information into organised customer context, insights, workflows and automations - helping GTM teams spend less time updating CRM and more time selling.

They've raised around $80M, have strong product traction and are already used by well-known technology and SaaS companies.

You’ll own a book of around 15-40 mid-market customers, taking responsibility for onboarding, implementation, adoption, retention and expansion.

This is a very hands-on role - you’ll actually get into the product and build workflows, automations and integrations for customers, rather than simply managing relationships.

You’ll work with senior stakeholders including founders, CROs and Heads of Sales, while helping shape the Customer Success function as the company scales.

$160K-$180K Base + ~20% Variable / $190K-$210K OTE + Equity (If the salary isn't right, what range works?)

Monday, Tuesday, Thursday & Friday in-office | Wednesday remote

A Customer Success Manager from technical B2B SaaS, ideally with GTM, CRM or sales technology experience.

Someone who's owned retention and expansion across a meaningful book of business.

Someone who is genuinely hands-on with products, comfortable with ambiguity and enjoys building things in an early-stage environment.

• Shape Customer Success at an early-stage AI company


• Join a well-funded company with significant traction


• Work on an AI-native product challenging traditional CRM


• High ownership and close exposure to customers and product