Lead Customer Service Supervisor in Logistics & Team Growth

DHL Air (UK) Ltd; Glendale (AZ); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

401K

Paid vacation

Discounted stock purchase

Job summary

The DHL Supply Chain team in Glendale, AZ seeks a Customer Service Supervisor to coordinate shifts, support staff, and act as the primary liaison for customer issues with operations. You will review complaints and ensure timely resolution while maintaining quality service.

Ideal candidates hold a Bachelor’s degree and 1–3 years in a supervisory role with a background in logistics or customer service, and are ready to contribute to a dynamic, team-focused environment with competitive benefits.

Qualifications

• Bachelor’s degree or equivalent experience.
• 1-3 years of experience in a lead / supervisory / management position, required.
• 1-2 years of logistics industry experience, preferred.
• Previous customer service and operations background, required.

Responsibilities

• Coordinate and supervise the shift.
• Provide an interface to the customer and follow up with operations to address customer issues.
• Review customer complaints with the warehouse management and/or transportation.
• Execute daily customer contract requirements and identify accessorial activity.
• Interact with customer groups and provide first line escalation for customer service issues.
• Ensure necessary documentation is completed and filed according with company and customer guidelines.
• Lead staff to increase productivity and develop associates.
• Plan workload and forecast volume.
• Manage data collection for performance measurement.

Skills

Leadership

Customer service

Communication

Team coordination

Education

Bachelor’s degree

Job description

The DHL Supply Chain team in Glendale, AZ seeks a Customer Service Supervisor to coordinate shifts, support staff, and act as the primary liaison for customer issues with operations. You will review complaints and ensure timely resolution while maintaining quality service.

Ideal candidates hold a Bachelor’s degree and 1–3 years in a supervisory role with a background in logistics or customer service, and are ready to contribute to a dynamic, team-focused environment with competitive benefits.