Customer Service Supervisor - Lead & Develop Support Ops

DHL Supply Chain; Las Vegas (NV); On-site; Confidential; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription

Discounted Stock Purchase

401K

generous PTO policy

Job summary

DHL Supply Chain in Las Vegas is seeking a Customer Service Supervisor to coordinate and supervise the shift, support staff daily activities, and serve as the interface to the customer while coordinating with operations to resolve issues.

The role requires a Bachelor’s degree or equivalent, 1–3 years in a lead position, and 1–2 years in logistics with a customer service background. We offer competitive wages and comprehensive benefits.

Qualifications

• Bachelor’s degree or equivalent experience.
• 1-3 years in a lead/supervisory/management position.
• 1-2 years of logistics industry experience preferred.
• Previous customer service and operations background required.

Responsibilities

• Coordinate and supervise the shift.
• Support staff daily and weekly activities.
• Interface with customers and coordinate with operations to address issues.
• Review customer complaints with warehouse management or transportation.
• Lead staff to increase productivity via improved processes and development.
• Ensure workload planning and forecasting are accomplished.
• Manage data collection for performance measurement.
• Identify root causes of variances and implement corrective actions.

Skills

Customer service

Leadership

Operations coordination

Problem solving

Education

Bachelor’s degree or equivalent experience

Tools

Data collection tools

Job description

DHL Supply Chain in Las Vegas is seeking a Customer Service Supervisor to coordinate and supervise the shift, support staff daily activities, and serve as the interface to the customer while coordinating with operations to resolve issues.

The role requires a Bachelor’s degree or equivalent, 1–3 years in a lead position, and 1–2 years in logistics with a customer service background. We offer competitive wages and comprehensive benefits.