Customer Service Representative - Embalmers/Endowed Care Cemeteries

State of Missouri; Jefferson City (MO); On-site; USD 35,000 - 43,000; Full time

Job summary

The State of Missouri is seeking a Customer Service Representative for the Division of Professional Registration, Board of Embalmers and Funeral Directors/Office of Endowed Care Cemeteries in Jefferson City. The role focuses on reviewing licensure applications, communicating with applicants, and preparing documentation for board review.

Qualifications include 2+ years in document review or 1+ year in Associate Customer Service, plus familiarity with MS Office and Acrobat.

Qualifications

• Two or more years of experience in reviewing and processing official documents such as claims, applications or legal documentation.
• One or more years of experience as an Associate Customer Service Representative.
• Earned credit hours from an accredited college or university in business or public administration may substitute on a year-for-year basis for the required experience.
• Knowledge of computer applications such as Adobe Acrobat Pro, Microsoft Word, Outlook and Excel.

Responsibilities

• Review applications for licensure, determine authenticity of documents, and ensure statutory requirements are satisfied.
• Correspond with applicants regarding errors and solutions.
• Enter information from the application into the licensure system.
• Prepare applications and supporting documentation for board review.
• Respond to inquiries regarding licensure requirements, fees, license status and relevant laws and regulations.
• Maintain a filing system and prepare records for digital imaging.

Skills

Effective communication

Two+ years document review

Customer service experience

Multi-tasking ability

Education

College credit hours in business/public administration

Tools

Adobe Acrobat Pro

Microsoft Word

Outlook

Excel

Job description

Division of Professional Registration

Board of Embalmers and Funeral Directors/Office of Endowed Care Cemeteries

Posting Closes 09/18/2026

Customer Service Representative

Division of Professional Registration

Board of Embalmers and Funeral Directors/Office of Endowed Care Cemeteries

Posting Closes 09/18/2026

Base Salary: $39,227 ( The salary indicated represents a base pay rate. If the candidate selected is eligible for a years-of-service pay differential, it will be added to the total compensation. A pay differential does not raise the base pay.)

Job Location: Division of Professional Registration, Board of Embalmers and Funeral Directors/Office of Endowed Care Cemeteries, 3605 Missouri Boulevard, Jefferson City, Missouri 65109.

Why You’ll Love This Position

The office promotes a positive and supportive work environment for its team members. You will enjoy working with other professional colleagues in this fast-pace, positive office environment.

The position will be responsible for reviewing applications for licensure and corresponding with applicants and licensees. Candidates must have good, effective communication skills, be self-motivated with the ability to multi-task, make routine decisions, organize workflow and establish priorities and deadlines.

• Review applications for licensure, determine authenticity of documents, and ensure statutory requirements are satisfied.
• Correspond with applicants regarding errors and solutions.
• Enter information from the application into the licensure system.
• Prepare applications and supporting documentation for board review.
• Respond to written and verbal inquiries regarding requirements for licensure, fees, license status and the laws, rules and regulations pertaining to the board.
• Maintain a filing system and prepare records for digital imaging.

What We Are Looking For

Minimum Qualifications

• Two or more years of experience in reviewing and processing official documents such as claims, applications or legal documentation; or
• One or more years of experience as an Associate Customer Service Representative
• (Earned credit hours from an accredited college or university in the areas of business or public administration may substitute on a year-for-year basis for the required experience)
• Knowledge of computer applications such as Adobe Acrobat Pro, Microsoft Word, Outlook and Excel.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

Patty Faenger at [e-mail]