Lead Customer Service Representative

Lee Health; Fort Myers (FL); On-site; USD 29,000 - 34,000; Full time

Job summary

Lee Health is seeking a Lead Customer Service Representative in Fort Myers to handle front-desk tasks, patient registrations, and appointment scheduling while supporting insurance verification, authorizations, and billing processes. This full-time role requires strong communication and attention to detail in a multi-office practice.

The position may involve late hours and weekends as needed, with duties expanding to leadership within the department over time.

Qualifications

• High School Diploma or Equivalent required.
• 2 years of customer service experience required.
• Motivated to pursue a degree to advance within the department.

Responsibilities

• Handle telephones and patient registration/check-in.
• Schedule appointments and verify insurance.
• Process authorizations, pre-certifications, referrals, and posting charges.
• Perform initial billing and maintain medical records.
• Support business activities across multiple offices under on-site supervision.

Skills

Customer service

Communication

Healthcare office

Education

High School Diploma

Job description

Location:Lee Health -2776 Cleveland AveFort Myers FL 33901

Department: Lee Pain Service

Work Type: Full Time

Shift: Shift 1/7:00:00AM to 4:00:00PM

Minimum to Midpoint Pay Rate:$21.01 - $24.69 / hour

Summary

The Lead Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice. CSR responsibilities include handling telephones, client registration/check-in, patient appointment scheduling, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Detailed oriented and possess excellent communication, interpersonal and writing skills. Ability to effectively communicate and present information, respond to questions and problem solving skills. Responsible for meeting the following criteria: Provides support to the business activities of a multi-practitioner practice where there is a manager over two or more offices without a supervisor on site. Depending on the specific Practice needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements

Educational Requirements

• High School Diploma or EquivalentRequired

Experience Requirements

• 2 YearsCustomer ServiceRequired

Additional Requirements

And motivated to return to school to pursue a degree to advance within the department to a leadership position/career path.

State of Florida Licensure Requirements

• Not Required

US:FL:Fort Myers