Customer Service Representative - LPG Family - Internal Medicine - South Cape

Lee Health; Cape Coral (FL); Sur place; USD 28 000 - 32 000; Plein temps

Résumé du poste

Lee Health in Cape Coral, FL seeks a Customer Service Representative to deliver excellent patient-centered service in a busy practice. Responsibilities include handling phones, scheduling appointments, patient check-in, insurance verification, authorizations, referrals, posting charges and maintaining medical records. Late hours, holidays and weekends may be required.

Education: High School Diploma or GED. Experience: less than 1 year in clerical or customer service preferred.

Qualifications

• Excellent communication and interpersonal skills.
• IT/computer proficient; basic math.
• Knowledge of insurance verification and medical billing helpful.

Responsabilités

• Handle telephones and patient appointment scheduling.
• Patient check-in and posting charges; maintain medical records.
• Assist with insurance verification, authorizations, referrals and billing as needed.

Connaissances

Customer service

Communication skills

IT proficiency

Formation

High School Diploma or GED

Description du poste

Location: Lee Health - 414 Cape Coral Parkway E, Suite 202, Cape Coral, FL 33904

Department: LPG Family - Internal Medicine - South Cape

Work Type: Full Time

Shift: Shift 1/8:30:00AM to 6:00:00PM

Minimum to Midpoint Pay Rate: $20.00 - $23.50 / hour

Summary

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification: BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

US:FL:Fort Myers

Location: Lee Health - 414 Cape Coral Parkway E, Suite 202, Cape Coral, FL 33904

Department: LPG Family - Internal Medicine - South Cape

Work Type: Full Time

Shift: Shift 1/8:30:00AM to 6:00:00PM

Minimum to Midpoint Pay Rate: $20.00 - $23.50 / hour

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification: BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

US:FL:Fort Myers