Customer Service Representative

Lee Health; Fort Myers (FL); Sur place; USD 28 000 - 32 000; Plein temps

Résumé du poste

Lee Health in Fort Myers, FL is hiring a Customer Service Representative for the LPG Vascular Surgery team. This full-time role handles telephones, patient appointment scheduling, check-in, insurance verification, pre-certifications, referrals, and posting charges while supporting accurate medical billing and records.

Evening and weekend availability may be required. A High School Diploma or GED is required; BLS certification is preferred.

Qualifications

• High School Diploma or GED required.
• Less than 1 year clerical/administrative experience required; Insurance/Customer Service preferred.
• BLS (Basic Life Support) certification required within 90 days of hire.

Responsabilités

• Handle telephones and patient inquiries.
• Schedule appointments and assist with check-in.
• Verify insurance, obtain authorizations and pre-certifications.
• Post charges and assist with billing and medical records.
• Support workers' compensation, commercial carriers, employee health and corporate accounts as needed.

Connaissances

Communication skills

Interpersonal skills

IT proficiency

Basic math

Insurance verification knowledge

Medical billing knowledge

Formation

High School Diploma or GED

Description du poste

Location:LPG Vascular -12700 Creekside LaneSuite 301Fort Myers FL 33919

Department: LPG Vascular Surgery

Work Type: Full Time

Shift: Shift 1/8:30:00AM to 5:00:00AM

Minimum to Midpoint Pay Rate:$20.00 - $23.50 / hour

Summary

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification:BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

US:FL:Fort Myers