Customer Service Representative

Illing Company; Town of Richfield (WI); On-site; USD 38,000 - 48,000; Full time

Job summary

The Illing Company is seeking a Customer Service Representative to build and maintain strong relationships with customers through day-to-day order entry, freight coordination, and issue resolution. The CSR supports sales initiatives to grow account service levels.

Key duties include processing orders, handling inquiries, coordinating shipping, and assisting with purchasing needs while maintaining accurate customer records and timely communication with buyers and internal staff.

Qualifications

• High school diploma or equivalent is required.
• At least two years of related experience in customer service.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Adaptability and willingness to learn.
• Problem solving skills.

Responsibilities

• Establishes productive and professional relationships with key buyers at accounts.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Assists in order entry, freight coordination, invoicing, and purchasing needs for account requirements.
• May serve on cross-functional team and assist with purchasing duties including daily purchasing, scheduling, and logistical activities.
• Performs other related duties as assigned.

Skills

MS Word/MS Excel proficiency

ERP exposure

Verbal and written communication

Interpersonal and customer service

Organizational skills and attention to

Time management

Adaptability and learning

Problem solving

Education

High school diploma or equivalent

Two years related experience

Tools

ERP systems

Job description

Job Summary

The Customer Service Representative (CSR) maintains and grows relationships with customers for day-to-day order entry, freight coordination, and question and complaint resolution. The CSR supports sales initiatives to grow and maintain account service levels.

Supervisory Responsibilities

None.

Duties/Responsibilities

• Establishes productive and professional relationships with key buyers at accounts.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Assists in order entry, freight coordination, invoicing, and purchasing needs for account requirements.
• May serve on cross-functional team and assist with purchasing duties including daily purchasing, scheduling, and logistical activities.
• Performs other related duties as assigned.

Required Skills/Abilities

• Proficiency in companies operating software, MS-Word and MS-Excel. Proficient with Microsoft Office Suite or related software.
• Exposure to ERP preferred.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Adaptability and willingness to learn.
• Problem solving skills.

Education and Experience

• High school diploma or equivalent.
• At least two years of related experience required.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.