Lead Customer Service Coordinator-Metro General Surgery

Baptist; Southaven (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

Baptist Memorial Health Care Corporation in Southaven, MS is seeking a patient services representative to manage front desk operations, check-in/check-out, scheduling, and billing. You will follow department and corporate policies and maintain accurate deposits, with EPIC EMR knowledge a plus.

Requirements include a High School Diploma, an Associate's Degree, and at least 2 years of clinic customer service experience; training covers MS Word skills and medical insurance eligibility.

Qualifications

• 2 years directly related customer service experience in a clinic or family practice setting.
• Ability to communicate clearly in English and document information accurately.
• Familiarity with medical billing processes and front desk operations.

Responsibilities

• Completes daily front office operations through excellent organizational and time management skills.
• Greets and assists patient/visitors in the check in/out process in a professional and compassionate manner.
• Knowledgeable of all policies and procedures and adheres to all applicable policies and procedures.
• Demonstrates compliance with all revenue cycle responsibilities.

Skills

Customer service

Billing

Communication

Education

High School Diploma

Associate's Degree

Tools

EPIC

EMR

MS Word

Job description

Southaven, MS, United States

Job Info

• Job Identification 46530


• Job Category MEDICAL GROUP


• Business Unit BMG Clinics

Job Description

Job Summary

Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs lead duties as assigned.

Responsibilities

• Completes daily front office operations through excellent organizational and time management skills.


• Greets and assists patient/visitors in the check in/out process in a professional and compassionate manner.


• Knowledgeable of all policies and procedures and adheres to all applicable policies and procedures.


• Demonstrates compliance with all revenue cycle responsibilities.

Specifications

Experience

• 2 years directly related customer service experience in a clinic or family practice setting.

Education

• High School Diploma. Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.


• Associate's Degree

Training

• Computer skills to include MS Work, Excellent organizational skills. Detail oriented.


• Experience working with medical insurance benefits and eligibility.


• Experience with EMR. EPIC knowledge is a plus.