Lead Customer Service Coordinator-Metro General Surgery

Baptist Memorial Health Care; Memphis (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Baptist Memorial Health Care Corporation in Memphis, TN seeks a front office coordinator responsible for patient check-in/out, billing accuracy, and daily revenue cycle tasks, with strong organizational and time management skills. You'll greet patients, process appointments, and ensure compliance with policies, while supporting lead duties as assigned.

Candidates should have at least 2 years of clinic customer service experience and a High School Diploma; Associate's preferred; EMR experience a

Qualifications

• 2 years directly related customer service experience in a clinic or family practice setting.
• High School Diploma; clear English communication in written and verbal form.
• Associate's Degree preferred for advanced duties.
• MS Word proficiency and solid organizational skills.
• Experience with medical insurance benefits and eligibility is preferred.
• EMR experience, EPIC knowledge is a plus.

Responsibilities

• Completes daily front office operations through excellent organizational and time management skills.
• Greets and assists patient/visitors in the check in/out process in a professional and compassionate manner.
• Knowledgeable of all policies and procedures and adheres to all applicable policies and procedures.
• Demonstrates compliance with all revenue cycle responsibilities.

Skills

Customer service

Organizational skills

Clear English communication

Detail oriented

Education

High School Diploma

Associate's Degree (preferred)

Tools

MS Word

EPIC EMR knowledge

Job description

Overview

Job Summary

Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs lead duties as assigned.

Responsibilities

• Completes daily front office operations through excellent organizational and time management skills.
• Greets and assists patient/visitors in the check in/out process in a professional and compassionate manner.
• Knowledgeable of all policies and procedures and adheres to all applicable policies and procedures.
• Demonstrates compliance with all revenue cycle responsibilities.

Specifications

Experience

Minimum Required

• 2 years directly related customer service experience in a clinic or family practice setting.

Preferred/Desired

Education

Minimum Required

• High School Diploma. Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.

Preferred/Desired

• Associate's Degree

Training

Minimum Required

• Computer skills to include MS Work, Excellent organizational skills. Detail oriented.
• Experience working with medical insurance benefits and eligibility.

Preferred/Desired

• Experience with EMR. EPIC knowledge is a plus.

Licensure

• None