Customer Service Coordinator II- Memphis Lung Foundation

Baptist Memorial Health Care; Germantown (TN); On-site; USD 42,000 - 64,000; Full time

Job summary

Baptist Memorial Health Care in Germantown, TN is seeking a Coordinator-Customer Service to be the first point of contact for patients and visitors. The role includes administrative and patient service tasks, coordinating office activities for a physician practice, scheduling appointments, and handling basic financial counseling, insurance verification, and co-pay collection.

You will maintain confidentiality, support patient flow, perform charge entry, work with carriers and regulators, and

Qualifications

• Collegiate or medical trade completion; Associates Degree preferred.
• Knowledge of medical terminology and insurance verification.
• Experience in physician practice billing preferred.
• Strong customer service orientation.

Responsibilities

• Verifies insurance and communicates with carriers and regulatory agencies for reimbursement purposes.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains working knowledge of co-pays and deductibles and workers' compensation protocols for accurate billing information.
• Promotes customer satisfaction with professional communication.
• Answers phones and directs messages to maintain workflow.
• Performs accurate charge entry and ensures compliance with policies.

Skills

Customer relations

Medical terminology

Insurance verification

Charge entry

Windows applications

Education

Associates Degree

Tools

Windows applications

Job description

Job Summary

The Coordinator-Customer Service serves as the first point of contact for patients and visitors. This role involves a variety of administrative and customer service tasks aimed at ensuring a smooth and efficient clinic experience for patients and staff. Coordinates and directs the office activities of the physician practice. May be responsible for financial counseling thus verifying insurance and collecting the appropriate co-pays, co-insurances and past due balances. Will make appointments and appointment reminder phone calls. May handle pre-certifications and maintains a professional working relationship with insurance companies. Displays good public relation and communication skills.

Responsibilities

• Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.
• Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
• Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
• Answers telephones, takes, and directs messages on a timely basis according to the direction and location appropriate to maintain continuous workflow.
• Perform accurate charge entry.
• Complies with all organizational policies regarding ethical business practices.
• As necessary, calls patients to obtain payment due or make financial arrangements for scheduled exams.
• Schedules appointments, gathers demographic and insurance information and enters into the practice management system.
• Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work-flow and to ensure confidentiality.
• Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
• Completes assigned goals

Preferred/Desired

Collegiate or medical trade
completion. Associates Degree

Current knowledge of medical
Terminology. Knowledge in
insurance verification and charge
entry as provided through
experience in a physician
practice.

Special Skills

Excellent customer relations
skills. Basic knowledge of
Windows applications. Current
knowledge of medical
terminology.