Customer Service Coordinator

Baptist; Starkville (MS); Sur place; USD 32 000 - 45 000; Plein temps

Résumé du poste

Baptist Memorial Health Care Corporation is seeking a Billing Specialist to support clinic operations with accurate insurance billing, patient financial counseling, and timely data entry.

You will verify insurance, process billing and payments, communicate with carriers for reimbursement, and maintain confidentiality while delivering high-quality customer service.

Qualifications

• Type 30 wpm and 10-key data entry experience.
• Excellent customer relations skills and clear English communication.
• Basic knowledge of Windows applications and medical terminology.
• Current knowledge of medical terminology is preferred.

Responsabilités

• Verifies insurance, communicates with carriers/regulatory agencies for reimbursement.
• Performs daily/monthly close out procedures for internal controls and cash balancing.
• Maintains knowledge of co-pays, deductibles, and workers' compensation protocols.
• Promotes customer satisfaction with professional communication.
• Adheres to clinic policies and procedures in daily operations.
• Answers calls, routes messages promptly to maintain workflow.
• Keeps files/records organized to ensure confidentiality.
• Inputs demographic/medical data and assists with financial counseling.
• Fulfills duties assigned by the Clinic Manager and meets goals.
• Completes assigned goals.

Connaissances

Type 30 wpm

10 key experience

Excellent customer relations skills

Basic knowledge of Windows

Current knowledge of medical Terminol

Formation

Associates Degree

Collegiate or medical trade completion

Description du poste

Job Summary

Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs other duties as assigned.

Responsibilities

• Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.
• Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
• Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
• Answers telephones, takes and directs messages on a timely basis according to the direction and location appropriate to maintain continuous work flow.
• Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work flow and to ensure confidentiality.
• Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
• Carries out all other duties assigned by the Clinic Manager in a timely manner.
• Completes assigned goals.

Specifications

Experience

Minimum Required

Preferred/Desired

• One year's current experience with insurance billing and/or medical collection and medical terminology.

Education

Minimum Required

• Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.

Preferred/Desired

• Collegiate or medical trade completion. Associates Degree

Special Skills

Minimum Required

• Type 30 wpm, 10 key experience, Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.

Preferred/Desired

• Proficient with 10-key.

Licensure

• None