Lead Customer Service Coordinator — Day Shift, PTO & Benefits

Lovelace Health System; Albuquerque (NM); On-site; USD 42,000 - 54,000; Full time

Job summary

Lovelace Health System in Albuquerque, NM is seeking a Lead Customer Service Coordinator for day-shift, full-time work to oversee patient access and admissions processes. You will supervise front-line staff, ensure accurate patient registration, scheduling, and insurance verification, and uphold company policy.

The ideal candidate has strong knowledge of medical terminology, office procedures, and insurance plans, plus experience with multiple software applications to support billing and

Qualifications

• High School Diploma or GED.
• Knowledge of Medical Terminology.
• Knowledge of office procedures.
• Knowledge of insurance plans.
• Skilled in a variety of software applications
• Two (2) years of directly related experience.

Responsibilities

• Leads and oversees the daily duties of assigned staff within a designated department.
• Provides guidance and training to assigned staff responsible for admitting, registering, scheduling, and verifying patient insurance policies.
• Handles customer account transactions, provides customer assistance, and performs and/or oversees cashiering operations.
• Adheres to policies, procedures, and regulations to ensure compliance and patient safety.

Skills

Medical Terminology

Office Procedures

Insurance Plans

Software Proficiency

Customer Service

Experience

Education

High School Diploma or GED

Associate’s Degree (preferred)

Tools

Various software applications

Job description

Lovelace Health System in Albuquerque, NM is seeking a Lead Customer Service Coordinator for day-shift, full-time work to oversee patient access and admissions processes. You will supervise front-line staff, ensure accurate patient registration, scheduling, and insurance verification, and uphold company policy.

The ideal candidate has strong knowledge of medical terminology, office procedures, and insurance plans, plus experience with multiple software applications to support billing and