Customer Service Coordinator / CSC Administration

Ardent Health Services; Albuquerque, Northern (NM, KY); Hybrid; USD 38,000 - 45,000; Full time

Job summary

Ardent Health Services is seeking a Day shift, full-time HOPD Administration Customer Service Coordinator (CSC) in Albuquerque, NM. You will perform front desk support, admissions, registrations, scheduling, and insurance verification while delivering compassionate, patient-centered service.

Requirements include a High School Diploma or GED, medical terminology knowledge, and knowledge of office procedures and insurance plans.

Qualifications

• High School Diploma or GED equivalent.
• Medical Terminology knowledge.
• Knowledge of office procedures.
• Knowledge of insurance plans.
• One year of related experience.

Responsibilities

• Provide direct customer service and front desk assistance for assigned departments, including admitting, registering, scheduling, and verifying insurance.
• Handled customer account transactions, provided customer assistance, and performed and/or oversaw cashiering operations.
• Adhere to policies, procedures, and regulations to ensure compliance and patient safety.

Job description

Join our team as a day shift, full-time, HOPD Administration Customer Service Coordinator (CSC) in Albuquerque, NM.

Why Join Us?

Thrive in a People-First Environment and Make Healthcare Better

• Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
• People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
• Make Healthcare Better: We use advanced technology to support our team and enhance patient care.

Get to Know Your Team:

• Heart Hospital of New Mexico at Lovelace Medical Center is New Mexico’s only hospital dedicated exclusively to cardiovascular care, including the state’s only facility performing left ventricular aortic device (LVAD) implants and a state-of-the-art hybrid operating room.

Responsibilities

• Provide direct customer service and front desk assistance for assigned departments, including but not limited to admitting, registering, scheduling, and verifying insurance.
• Handled customer account transactions, provided customer assistance, and performed and/or oversaw cashiering operations.
• Adhere to policies, procedures, and regulations to ensure compliance and patient safety.

Job Requirements:

• High School Diploma or GED equivalent.
• One (1) year of previously related experience.
• Medical Terminology knowledge.
• Knowledge of office procedures.
• Knowledge of insurance plans.

Preferred Job Requirements:

• Associate’s Degree in a related field of study.
• Heart Saver.
• Previous medical office experience.