Lead Customer Service Coordinator

Lovelace Health System; Albuquerque (NM); On-site; USD 42,000 - 54,000; Full time

Job summary

Lovelace Health System in Albuquerque, NM is seeking a Lead Customer Service Coordinator for day-shift, full-time work to oversee patient access and admissions processes. You will supervise front-line staff, ensure accurate patient registration, scheduling, and insurance verification, and uphold company policy.

The ideal candidate has strong knowledge of medical terminology, office procedures, and insurance plans, plus experience with multiple software applications to support billing and

Qualifications

• High School Diploma or GED.
• Knowledge of Medical Terminology.
• Knowledge of office procedures.
• Knowledge of insurance plans.
• Skilled in a variety of software applications
• Two (2) years of directly related experience.

Responsibilities

• Leads and oversees the daily duties of assigned staff within a designated department.
• Provides guidance and training to assigned staff responsible for admitting, registering, scheduling, and verifying patient insurance policies.
• Handles customer account transactions, provides customer assistance, and performs and/or oversees cashiering operations.
• Adheres to policies, procedures, and regulations to ensure compliance and patient safety.

Skills

Medical Terminology

Office Procedures

Insurance Plans

Software Proficiency

Customer Service

Experience

Education

High School Diploma or GED

Associate’s Degree (preferred)

Tools

Various software applications

Job description

Overview

Join our team as a day-shift, full-time, Lead Customer Service Coordinator in Albuquerque, NM.

Why Join Us?

Thrive in a People-First Environment and Make Healthcare Better

• Thrive: We empower our team with career growth opportunities, tuition assistance , and resources that support your wellness, education, and financial well-being.
• People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
• Make Healthcare Better: We use advanced technology to support our team and enhance patient care.

Get to Know Your Team

Lovelace Medical Group is a multispecialty provider group of over 300 providers, including physicians and advanced practice providers serving a broad range of specialties and primary care.

Responsibilities

• Leads and oversees the daily duties of assigned staff within a designated department.
• Provides guidance and training to assigned staff responsible for admitting, registering, scheduling, and verifying patient insurance policies.
• Handles customer account transactions, provides customer assistance, and performs and/or oversees cashiering operations.
• Adheres to policies, procedures, and regulations to ensure compliance and patient safety.

Qualifications

Job Requirements :

• High School Diploma or GED equivalent.
• Knowledge of Medical Terminology.
• Knowledge of office procedures.
• Knowledge of insurance plans.
• Skilled in a variety of software applications
• Two (2) years of directly related experience.

Preferred Job Requirements

• Associate’s Degree in a related field of study.
• Medical Office Experience.